This was my second visit to the Inn at Loretto, and I wasn't nearly as satisfied this trip. Granted, I was a little cranky at the end of a long day when we arrived at the hotel at 9:30 pm. There was no space for my car in the entrance circle, so I went around the block to access the hotel parking lot. Upon parking, I was promptly "welcomed" by an attendant who was clearly more grouchy that I, informing me that the hotel parking was valet only (a disappointing change from my last stay) and that in order to check-in, I'd have to move my car back to the entrance circle (where there was no space available whatsoever). Upon checking in, I was disappointed again, because I reserved a room with a rollout, which was unavailable. My choices were for one in my party to sleep on the floor, or to pay for another room. Considering the misunderstanding and the fact the hotel was not close to being full (making me wonder why the parking was such an issue?), offering a comp or extremely reduced rate room would have made my experience with the customer service a lot more pleasant. I expected more from a hotel of this caliber. I know these experiences affected my overall perception of the hotel, which was well appointed as described in the previous reviews. There was a lovely communal porch outside our room, which we would have utilized more if the weather had been a few degrees warmer. We enjoyed music and late appetizers, which were delicious, in the main bar area of the hotel. And the location off the plaza is quiet convenient for walking around. All in all, this experience made me wish I'd stayed at La Posada again. With all the amazing choices in Santa Fe, I personally wouldn't return, but I can see why people enjoy this hotel.
- Official Description (provided by the hotel):
- An exquisite Santa Fe, New Mexico hotel reflecting the culture and sophistication of its historic setting, the Inn and Spa at Loretto features 134 guestrooms, a full-service spa, casual fine dining, art galleries and a tranquil garden. The Inn is ideally located in the heart of Santa Fe, near the Palace of the Governors and just one block from historic Santa Fe Plaza's galleries, museums, restaurants and boutiques. Effortlessly blending old-world charm with world-class splendor, this Santa Fe luxury hotel is one of the state's most photographed buildings. Built at the end of the historic Old Santa Fe Trail high in the spectacular Sangre de Cristo Mountains, the Inn and Spa at Loretto is an architectural recreation of the Taos Pueblo, a national historic landmark. ... more less
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- Also Known As:
- Inn And Spa At Loretto Hotel Santa Fe
- Hotel At Loretto
- At Loretto Hotel
- Inn At Loretto