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“Our room was great, other rooms are not so nice!”

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Fort Marcy Hotel Suites
Certificate of Excellence
Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Our room was great, other rooms are not so nice!”
Reviewed October 26, 2008

We chose this place because we wanted a kitchen in our room and plenty of room for our baby. My wife was very skeptical because of the mixed reviews. She wanted to stay at the Residence Inn but I didn't want to spend the extra $40 per night. When we arrived, the first disappointment for me was that the check-in area is a tiny room with no decor, and a single computer for guest use. I was hoping this wasn't their idea of "Internet Available in the Lobby."

My first goal was to be really nice to the lady at the front desk to make sure I got a nice room. I had reserved a One-Bedroom, but they had me listed in a Two-Bedroom. I asked what rate they were charging and it was actually $10 less per night. GREAT!! She offered to let me see a couple rooms before checking me in. The first room was a one-bedroom (Unit #80). We went in and were very disappointed. The carpet was old and commercial-grade. The bed was hard. The kitchen was tiny and dark. Not very comfortable.

The next room we looked at was the one they had actually picked for us, the two-bedroom townhouse (Unit #24). Upon entering, we were impressed. It had relatively new carpet and furniture including a leather chair. Our room had a LCD 20" television with cable, and even had it's own high-speed internet with wireless router. The king-size bed was decent, but not plush, and there was another television in the bedroom that's color was way off. Basically, we really enjoyed our room. Our guest came over and was surprised at how nice it was for the price. Our baby had plenty of room to play and we didn't have any problems with a dirty floor or furniture. We didn't go in to unit #21 but it looked even better than ours through the windows.

The breakfast was terrible. Their paperwork lists waffles. When we got there they had two waffle makers but the staff (no habla English) had no clue about waffles. There was no juice. Had a dispenser but it was empty. So breakfast was coffee, plain bagels with no cream cheese, and choice of three Malt-O-Meal cereals. Another guest told us the front desk said they were under new management and had cut back on the breakfast. But since we were saving $50 per day by staying there, we just went out for breakfast. That night we went out and bought groceries for breakfast.

What I learned:
1. Each unit is individually-owned. You might get a horrible unit or a great one.
2. Be nice to the staff initially and you might have a better chance at a great room.
3. Don't count on breakfast, buy your own.
4. The staff is not helpful. Best bet is to think of this stay as "you are on your own."
5. The pictures online are not current photos or are from select units.

  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
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1 Thank Cheapskate_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Additional Information about Fort Marcy Hotel Suites

Property: Fort Marcy Hotel Suites
Address: 321 Kearney Ave, Santa Fe, NM 87501-2999
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 23 Specialty Lodging in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fort Marcy Hotel Suites 3*
Number of rooms: 100
Official Description (provided by the hotel):

Perched atop a hill near the site of the original Fort Marcy from which the property took its name, the modern Fort Marcy provides guests with panoramic views of Santa Fe, the outlying deserts, and the distant Sangre de Cristo Mountains.

Fort Marcy's 1-, 2-, and 3-bedroom suites are spread throughout twelve different adobe buildings which sit on nine acres of natural and landscaped desert grounds. Stroll through meandering paths among shade trees, blooming cactus, and manicured gardens. Or return to your suite's fully furnished kitchen, separate living area, authentic kiva fireplace, or private balcony to enjoy the desert air or a famous Southwest sunset.

Of course, Santa Fe's historic downtown lies just blocks away - home to the Georgia O'Keeffe Museum, the Cathedral Basilica of St. Francis of Assisi, the Mercado, Galleria, and Sena Plazas, the San Miguel Mission, and an endless number of shopping, dining, and entertainment options. For the Santa Fe getaway that's the ideal blend of luxury, convenience, and beauty, Fort Marcy may just be vacation perfection.

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Also Known As:
Fort Marcy Hotel Santa Fe
Fort Marcy Santa Fe

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