My friends and I used a Living Social deal to book 4 nights. My friends in one room and me in another. I booked mine first. When my friends reserved theirs, they specifically asked for a room close to mine. The hotel said this was not a problem. I arrived first and was again assured that their room was across from mine. My friends' flight had been cancelled and they would not arrive until the next morning. The front desk said they would continue to hold the room. However when they arrived the next morning, the 2 men at the front desk said the room had been given to some one else at 9am. He corrected himself to say 9pm. My friend had talked to the hotel at midnight so someone LIED! The room had already been given to another guest! Furthermore we had paid for 4 nights so that room was paid for in full. The hotel made a sweet little profit. No voucher was offered for their trouble, instead they were placed on the other side of the hotel which could not have been further from my room. Extremely poor customer service. We dined in the hotel restaurant once and I would not return. Taco salad was missing flavor, the fruit salad was also below average. Good margaritas though. The maintenance man was very kind and helpful. Rooms were clean and updated. It's too bad that their poor service skills overshadowed what was otherwise a very relaxing vacation.
- Official Description (provided by the hotel):
- The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more less
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- Also Known As:
- The Lodge At Santa Fe Hotel Santa Fe
- Hotel Santa Fe
- Lodge Santa Fe