Where do I begin....hmmmm. Upon check-in I discovered that I had two beds. Normally I call a hotel after booking a room to make requests but I did not this time. My bad I guess. I asked if the hotel was at full capacity because I wanted to know if there was a single bed room available. I was told by Tom the manager, "You did use Priceline. The only thing that guarantees you is a room." Well you should know that your property uses Priceline to fill the rooms that you can't fill on your own!! I have been using Priceline for over six years and have never been spoken to like that at any property. I called the front the desk the morning following check-in to ask for hand soap (bar soap for the sink) because the only thing that was stocked in our bathroom was towels, washcloths, a small bottle of shampoo and a small bottle of lotion . The young lady told me to give her a few minutes and someone would bring it to us. Wow, I thought soap was standard in a room. No one ever came. I'm really glad that I travel with all of my toiletries at all times.There was a huge nail sticking out of a piece of furniture that scratched up my husband's leg. When I reported it to the front desk, in person, they just blew it off. Really??? To me, the only thing that made our stay worth it was the staff in the restaurant. Very, very attentive and polite. The location of the hotel is ok if you are driving. They do have a shuttle that will take you to downtown which is a few minutes away. Food options are minimal as there is only one restaurant onsite. I must say I was definitely disappointed, especially since I really wanted to stay at this property, with the treatment we received. We are new to the state and this property is definitely off my list for staycations.
- Official Description (provided by the hotel):
- The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Otel, Agoda, Odigeo and Cancelon so you can book your The Lodge at Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Lodge At Santa Fe Hotel Santa Fe
- Hotel Santa Fe
- Lodge Santa Fe