We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Who takes a donut? ANSWER: The housekeeper who cleans the room” 3 of 5 bubbles
Review of The Lodge at Santa Fe

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
The Lodge at Santa Fe
Ranked #35 of 61 Hotels in Santa Fe
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Who takes a donut? ANSWER: The housekeeper who cleans the room”
3 of 5 bubbles Reviewed March 30, 2014

My wife and I made a point to get up early to go get donuts at whoo's (which we heard were awesome). Since we were road tripping for the day going to a spa and taking a semi Breaking Bad tour in Albuquerque, we decided to bring the donuts back to the room as to not leave them in the car. We then return from our day trip and I decided I wanted a donut. What do I discover when I open the box? THE HOUSEKEEPER HELPED HERSELF TO OUR DONUTS!! Surprisingly, she only took one of the four in the box, but she took the one I wanted the most and was looking forward to. I'm glad we elected to take our valuables with us since the room didn't have a safe but never in my wildest imagination would I ever think that my donuts would be stolen.

The response from the front desk, in specific tom, was swift. It is his response that has earned the neutral rating I provided. It is a conveniently located hotel but is in need of some serious updating. More importantly, my sense of security of leaving anything in my hotel room during future travels is gone. I look forward to hearing from the manager or this room attendants supervisor.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Will R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, April 3, 2014
Dear Will R,

I remember your situation well. I admit I was a bit shocked to hear of your experience at The Lodge at Santa Fe. This is the first I have heard of any issue of this nature at our property. I put full trust in my housekeeping staff and I know you are aware of the full investigation we are conducting to find out what may have happened to your missing property. I am glad we were able to accommodate you so quickly and I look forward to your next visit to Santa Fe.

Kind Regards,

Tom A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

819 reviews from our community

Traveler rating
    213
    242
    183
    104
    77
See reviews for
174
309
51
76
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Las Cruces
Level Contributor
138 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed March 25, 2014

Rooms have been re-modeled and were clean and nice. Purchased a Living Social special for $59 so with this it was a tremendous value and the location was perfect for our particular trip that was traveling to northern wineries.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JoeMed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, March 28, 2014
Dear JoeMed,

Thank you for reviewing your experience at The Lodge at Santa Fe. We are offering some special rates this time of year to make your Santa Fe vacation relaxing and affordable. We are so glad you chose to stay with us and we look forward to hosting you again in the near future!

Regards,

Tom A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed March 17, 2014

We had suites at The Lodge. The rooms were large, the bathrooms were extremely tiny, the mattress was bought last decade and was horrible. The sheets and towels need to be replaced. The carpet needs to be cleaned. Management is not watching the details, like a coffee pot in the room with no cups, or used glasses that weren't replaces. Also the TV is way too small. Would not go back.

  • Stayed March 2014, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank SCardwell61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, March 18, 2014
Dear SCardwell61,

Thank you for your review of The Lodge at Santa Fe. I am very sorry to hear of your dissatisfaction with the room. Our property was built in the traditional New Mexican style and we strive to promote the cultural significance of the area with our decor. I am personally looking into the issues you addressed above to ensure details are not overlooked in the future. Thank you again for choosing to stay with us and I hope we have the opportunity to show you just how great we can be in the future.

Kind regards,

Tom A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Santa Fe hotels

Elgin, Illinois
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

My husband and I stayed 6 nights while participating in a Road's Scholar program. The room was large, clean and comfortable. There were meeting and dining rooms just for our group. The distance from downtown Santa Fe required using the shuttle that was provided by the hotel but there was a large shopping center within walking distance-if you don't mind walking up hill on the return hike. Staff, especially Robert who managed the rooms for the group, and Kristin at the front desk, were very personable and accommodating.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, March 18, 2014
Dear Mary H.

Thank you for taking the time to review The Lodge at Santa Fe. I am very glad to hear how much you enjoyed your experience with us. We are very proud of our staff and facilities and we look forward to serving you again!

Regards,

Tom A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayfield, Colorado
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed March 6, 2014

My wife and I stayed over the Valentines day week end. This is a nice place off the hiway so its very quiet. The rooms were very nice, very clean. The restaurant was very good although under staffed the night we were there. We had a nice stay until we returned home and realized my wife had forgot a pair of boots, we immediately called the hotel and lo and behold they were unable to find them. So I would say it's a nice place to stay, however if you leave something behind that you really like I would not plan on seeing it again. Apparently honesty is not a top priority for some of the staff.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Edward K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, March 8, 2014
Dear Edward K,

I want to thank you for taking the time to review your recent stay at The Lodge at Santa Fe. I am so glad to hear you enjoyed our property so much for Valentine's Day weekend. Santa Fe was recently voted one of the most Romantic Getaway's in the United States! I apologize for the slow service in the restaurant, we have taken measures to assure this will not happen again. I remember you calling regarding your boots, I personally went to the room with a housekeeping supervisor and I am sorry we were unable to locate them. I am continuing to look into this matter and of course we will contact you with any further information we may find. I hope when you return to Santa Fe you would consider staying with us again.

Kind Regards,

Tom A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McHenry, Illinois
1 review
5 of 5 bubbles Reviewed February 25, 2014

Clean room, rustic feel and charm. Beautiful overlook off balcony.
Joesph, the resturaunts owner, was so welcoming, funny, and overall made our experience worthwhile. Great food, drinks, and staff to provide a memorable trip!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emily z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, February 26, 2014
Dear emily z,

Thank you for taking the time to review your recent experience at The Lodge at Santa Fe. I am happy to hear how much you enjoyed our facility and staff. We pride ourselves on outstanding customer service so it makes us very happy to hear we are doing so well. I hope we have the pleasure of serving you on your next trip to Santa Fe!

Regards,

Tom A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, New Mexico, USA
Level Contributor
10 reviews
10 hotel reviews
5 of 5 bubbles Reviewed February 24, 2014

I have stayed several times at this hotel. I always find the staff friendly and the rooms very comfortable. I have had a few company meetings here as well. The event rooms, food, and staff are all wonderful. Don't overlook this establishment ... not only for lodging, but also for your next event. The Lodge at Santa Fe has become my "GO TO PLACE" for lodging and business meetings!

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dominosd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom A, Front Office Manager at The Lodge at Santa Fe, responded to this review, February 26, 2014
Dear dominosd,

Thank you for your kind words regarding our property and staff! I am so glad you are able to enjoy our property in so many ways. We are proud of our unique Santa Fe property. We have the quality luxury rooms you would expect from a downtown property as well as the professional meeting space to fit a wide variety of needs. We look forward to seeing you on your next trip to Santa Fe be it for business or pleasure!

Regards,

Tom A
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santa Fe hotels
7.4 mi away
Inn At Santa Fe
Inn At Santa Fe
#30 of 61 in Santa Fe
4.0 of 5 bubbles 568 reviews
1.3 mi away
Santa Fe Sage Inn
Santa Fe Sage Inn
#29 of 61 in Santa Fe
4.0 of 5 bubbles 1,220 reviews
2.7 mi away
El Rey Inn
El Rey Inn
#17 of 61 in Santa Fe
4.5 of 5 bubbles 731 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Old Santa Fe Inn
Old Santa Fe Inn
#8 of 61 in Santa Fe
4.5 of 5 bubbles 1,435 reviews
11.3 mi away
Homewood Suites Santa Fe
Homewood Suites Santa Fe
#6 of 61 in Santa Fe
4.5 of 5 bubbles 842 reviews
4.8 mi away
BEST WESTERN PLUS Inn of Santa Fe
Show Prices
Show Prices
Show Prices

Been to The Lodge at Santa Fe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lodge at Santa Fe

Property: The Lodge at Santa Fe
Address: 750 N Saint Francis Dr, Santa Fe, NM 87501-5100 (Formerly Radisson Hotel)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 61 Hotels in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Lodge at Santa Fe 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Lodge at Santa Fe is fully decorated to celebrate the wonder and awe of the Southwest’s most notable city. Located just five minutes to the Santa Fe plaza and historic attractions, the Lodge at Santa Fe is a unique hotel with cultural style. Gardunos restaurant onsite serves fresh 'New Mexican' cuisine, and our guests enjoy hand crafted furniture and breathtaking architecture. Beautiful stone flooring, Native American weavings patterns and weavings, and spacious suites with Kiva fireplaces are all part of the experience. The Lodge at Santa Fe has a complimentary shuttle to the historic Santa Fe plaza, plus free WiFi and parking. Experience the magic of Santa Fe when you book your visit at The Lodge at Santa Fe. "Hotels supporting cultural causes." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Cancelon, Travelocity and Expedia so you can book your The Lodge at Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Lodge At Santa Fe Hotel Santa Fe
Hotel Santa Fe
Lodge Santa Fe

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing