Booked this room for 3 days, trying to partake in the stay-3-get-1 offer. Upon arrival, we noticed that the room was completely filthy (I took pictures of it). The bathroom had what looked to be very old hairs stuck to the perimeter of the bathroom, with slimy mildew-like stuff around the shower fixtures. Hairs were stuck to the walls and there was what looked like urine dripping down the walls, dried on. The ceiling fan had about an inch of dust stick to the blades, and the screen door to the patio was off the track and wouldn't go back on. There were hairs all over the carpet in the room and it didn't seem like it had been cleaned recently. The worst part was the lack of heat. There was an ancient thermostat that didn't work when set to heat, instead was blowing cold air. My husband called the front desk to complain about the heat and was told that we could bring a space heater up to the room. As a parent of two small children, didn't want to chance my children getting burnt or the room catching on fire.
The next day, my husband called the desk to complain about the heat and the dirt and was told they could send a maid up and send her up with the space heater. Instead, he told them that we wanted to cancel our reservation. They were very rude about the whole thing (and were semi-friendly even before we complained).
We checked out and drove to Bernalillo and stayed at a quality inn there, instead. Unlike Santa Fe, Bernalillo was clean, friendly, and excellent. However, since we didn't stay in Santa Fe for the three days originally booked, we lost out on the free night. I called corporate today to complain and was told that since heat wasn't listed as an amenity, I should've known better than to complain for lack of it. WHAT???? Since when is heat an amenity? I was also told that despite my visit, all they could do was have the hotel contact us about the dirt, not the heat or anything else. Corporate also refused to allow us the free night because the three nights weren't consecutive at one hotel, just consecutive.
What a dump, what a disappointment from a well-known chain.
- Official Description (provided by the hotel):
- The Quality Inn Hotel is ideally located off Interstate 25, just minutes from historic downtown Santa Fe and the Santa Fe Airport. The College of Santa Fe, Loretto Chapel, the Georgia O'Keefe Museum, El Rancho de Las Golondrinas and the Santa Fe Southern Railway nearby. Guadalupe Street, the Sweeney Convention Center, Canyon Road, St. Francis Cathedral, the Santa Fe Opera and the State Capitol within a short drive. ... more less
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- Also Known As:
- Quality Inn Santa Fe Hotel Santa Fe
- Santa Fe Quality Inn