The reviews seemed to be hit or miss, and unfortunately our trip was a miss.
Positive- Location!! We were a short walk from the plaza and museums, which made exploring really easy. They were very welcoming to our pup, who received a goody bag upon arrival.
Negatives- Our room was not terrible, but it looked nothing like the pictures on the website. I picked our room because I really wanted a fireplace, but our gas fireplace was broken beyond repair. The biggest issue was the GIANT STAIN ON OUR SHEETS (foot and a half across) that was not handled for several hours. We noticed it our second day when we came back to our room for a quick nap. We immediately told the front desk, who told us that someone would be there within the hour to change the sheets, or we could do it ourselves. I'm pretty easy going and willing to be flexible but I didn't spend $350 to change dirty sheets. We waited for 2.5 hours and no one showed up. We went back to the front desk and were told that they were very busy and we had to wait our turn. After 3 hours someone finally came to change the sheets. I was very unimpressed by their lack of professionalism and customer service. I'm sure people have had incredible experiences there. I really tried to love Las Palomas but, unfortunately, our experience was far from incredible.
- Official Description (provided by the hotel):
- Las Palomas de Santa Fe in an exceptional boutique hotel located just three blocks from the historic Santa Fe Plaza. Our rooms offer traditional Santa Fe style and world-class amenities at an affordable value for your visit to Santa Fe. ... more less
- Reservation Options:
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- Also Known As:
- Las Palomas Santa Fe Hotel Santa Fe