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“Excellent Hotel and great location” 5 of 5 stars
Review of Hilton Santa Fe Historic Plaza

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Hilton Santa Fe Historic Plaza
Ranked #18 of 61 Hotels in Santa Fe
Certificate of Excellence
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent Hotel and great location”
5 of 5 stars Reviewed August 13, 2014 via mobile

We arrived at this hotel for a two night stay to find that we had been allocated a room with twin beds. Front desk staff were great and organised a king room for us. Room was lovely with an extremely comfortable bed. Hotel has great facilities and is well located to the central town and restaurant area. Certainly would recommend this hotel as a place to stay in Santa Fe.

Stayed August 2014, traveled as a couple
Helpful?
Thank SmokeyRH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, August 14, 2014
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. I am pleased that you enjoyed the service provided by the hotel. We have shared your comments with our staff and we look forward to hosting you again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,271 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
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English first
Sugar Land, TX, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

This was our first stay at this hotel. We generally stay at a lesser facility closer to the square. We were very pleased with the location, the staff and the overall condition of the hotel. We will definitely stay there on our next trip to Santa Fe.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Frank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, August 14, 2014
Thank you so much for your comments. We hope to see you soon at the Hilton Santa Fe Historic Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed August 11, 2014

We had only a two night stay here, but it was all wonderful. The room was spacious, beautifully decorated, and had a nice view. The mattress was perhaps the best I have ever experienced. The service we received from Perry at the front desk was beyond exceptional; it truly made our stay! We will definitely return.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank Chrispy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, August 14, 2014
Thank you for all of your comment. We appreciate all of your feedback and have shared it with our hotel staff.
We look forward to hosting you again soon at the Hilton Santa Fe Historic Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 11, 2014

Second time staying at the Hilton Santa Fe Historic Plaza. The rooms have been completely redone and are very nice. The hotel has a great location. The only problem is the front desk....they are so rude. Check-in was a nightmare, then I asked the same person later in the day for a restaurant recommendation. After eating at the restaurant that he recommended I gave him feedback and he basically told me I was stupid and did not know what I was talking about and that he would keep recommending the restaurant. All he would have to say was "thank you for your comments". The front desk needs training!!!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank jeff s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, August 14, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and Would like to apologize for the inconveniences that you experienced. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Bay, New York
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 11, 2014

This was our first time to Santa Fe. The hotel/resort was great and has come to resemble the consistency we would expect from Hilton. The rooms resemble the Spanish influence of the region and leaves you feeling you are staying some place special. Compared to other hotels it is great bargain and worth visiting. Yes you do have to pay for parking, but the only reason why they charge is to keep others out. They ran into a problem when downtown visitors would use the pay lots and hotel guests couldn't park. When I heard that, I thought it was a great idea.

As an added tip, in the evening ask Carlos at the front desk where to eat. He has the best tips and suggestions.

Room Tip: Ask for a room away from sandoval street and away from the dumpster.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, August 14, 2014
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. We look forward to welcoming you back to our hotel in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
1 review
3 of 5 stars Reviewed August 11, 2014

Its a Hilton, consistent product and a better than run-of-the-mill road hotel for this location. The Santa Fe Garden Inn is a nice quiet, clean place to stay and that's all I have to say about that. Really no other items of complaint or compliment.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, August 14, 2014
Thank you for all of your comment. We appreciate all of your feedback and have shared it with our hotel staff.
We look forward to hosting you again soon at the Hilton Santa Fe Historic Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed August 9, 2014

This hotel has a great location. It's a block and half or so away from the Plaza. The location is so convenient that if you are only here for a few days, I wouldn't even rent a car. Just take the Sandia Shuttle from the airport, as the hotel doesn't have its own.
The hotel is priced about the same as others in the area. Overall, it's reasonable. A lot of people complain about the parking charges, but that is standard everywhere, and you don't need a car here, as I said. The wifi charge, however, was annoying. I became a member of Hilton Honors, because honors members get free wifi. As I was leaving, I overheard another guest in the lobby say that whenever she stays at this hotel, she pretends she needs the wifi code to use her device in the lobby. The hotel staff then gives her the code and she uses it for her whole stay. She says it works everywhere in the hotel, not just the lobby. If I come back, I'll try that tip.
The hotel was recently renovated. The rooms are so nice! They look elegant and fresh. And they are very spacious. I didn't like that my king room didn't have a bathtub, but apparently that's just how the hotel was designed-- only rooms with two double beds have tubs.
On our last night, the cooling system in the room was making a terrible noise. We moved to a different room and the hotel staff was very nice and apologetic about it. They even gave a us complimentary breakfast (though breakfast should really be included in their rate, I think).
The new room was just like the old one, but the view was much better. The room was above the front desk on the third floor overlooking Water Street. It's a much better view because all of the other rooms we looked at before moving overlooked either dumpsters or the parking lot.
The staff was friendly, but didn't go out of their way to get to know our names or make anything special happen. Given the rate we paid and how busy they were, that didn't surprise us. Also, we were a little miffed that the hotel didn't have a humidifier that it could put in our room. So if you tend to get sick from the altitude, you may want to choose a hotel that is better equipped. It was discouraging to have to get the bathroom steamy so my cousin could sit in there for hours on end until he felt better. Also, it wasted a ton of water.
The pool is lovely, so bring your suits. Towels are down by the pool and you can requests bathrobes from the front desk. One last tip is to give your garbage to the staff behind the front desk. The hotel doesn't have public trash cans, so it seems like everyone is littering everywhere, but they aren't. They just can't find a trash can. I feel bad for the staff, because it seems like extra work for them with very little results.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank GollySam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, August 14, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Fe Historic Plaza

Property: Hilton Santa Fe Historic Plaza
Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Santa Fe
#8 Business Hotel in Santa Fe
#16 Romantic Hotel in Santa Fe
#17 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Fe Historic Plaza 4*
Number of rooms: 158
Official Description (provided by the hotel):
Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more   less 
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Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe

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