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“Great location”

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Hilton Santa Fe Historic Plaza
Ranked #17 of 60 Hotels in Santa Fe
Certificate of Excellence
Texas
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location”
Reviewed October 16, 2013 via mobile

This hotel is an excellent location. Two blocks from plaza. Extremely friendly staff. Great rooms. Highly recommend this hotel. Staff makes excellent recommendations for restaurants within walking distance. Rooms are great size. Plenty of lighting and what is very important to women, the bathroom has excellent lighting. Only drawback is that the only mirror in the room is in the bathroom. This was our third trip to Santa Fe and first time at this hotel. We will most likely return to Santa Fe and definitely to this hotel. Hotel is easy to find location. Pool area has a beautiful fireplace lighted up in the evenings.
Well I need to use 200 characters do I might go off the subject. Drove 17 hours to attend Albuquerque Balloon Festival which was a disappointment. Way too much traffic coming in from Santa Fe and no one to direct traffic.

Stayed October 2013, traveled as a couple
Helpful?
5 Thank iseldagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, November 3, 2013
Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel and that you were able to walk to your destinations. We look forward to hosting you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Alameda, CA, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 15, 2013

Less than ideal, Desk staff seemed clueless as to how an HGV Elite member should be greeted and treated. Had to ask specifically for benefits which should have been accorded on check-in. Detected a bit of attitude when I asked.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Donald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Illinois
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 13, 2013

I have the highest status with Hilton hotels and booked a reward stay four months ago. When I arrived at the hotel after a five hour drive (long day of site seeing) I was told that there was an issue with my reservation aka they have it to someone else!! They proceeded to tell me they had a room for me across the street, free of charge. After 14 phone calls they finally found me a room! What a joke, I had been looking forward to my Santa Fe trip. Thanks for making it something I won't forget Hilton........

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Morg85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, October 14, 2013
I very much appreciate your business and apologize for the poor service.

It is never our intention to overbook the hotel but I would be less than honest if I told you that it does not happen from time to time. Guests who extend their stays, guests who do not cancel reservations, last minute changes ...etc. Both the Hotel and airline industries struggle with this challenge and we do not always make the right discussion.

We do our very best to mitigate the terrible inconvenience by finding a comparable hotel, close to ours.. and arrange to pay the full room and tax for our guest. For multiple night stays ..we always invite the guest back and try to make the experience as special as possible. But nothing really makes up the inconvenience.

Again I am deeply sorry for this ... and please accept our apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buzzards Bay, Massachusetts
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 12, 2013

Service was atrocious and the only reason they received poor and not terrible is that the location is very convenient. Staff was uninformed and unhelpful. In some cases even surly. Rooms are decent and location is very convenient for exploring the square

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
4 Thank MKP2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, October 14, 2013
As General Manager, I deeply appreciate your feedback…and thank you for taking the time to offer your comments. Although I am disappointed that we failed you, we will take your comments very seriously and strive to improve our service and facilities.

I do hope you will give us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 8, 2013 via mobile

What a great hotel! From the moment we arrived the bell man was very helpful! The banquet manager and all the banquet people were amazing! Wonderful rooms excellent place to stay! The rooms are very nice and clean the beds are comfortable. The only complaint I have is the parking. Every time we left the hotel we had to pay $8.50 for parking.

Stayed September 2013
Helpful?
5 Thank Brekarjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, October 14, 2013
Thank you so much for your comments; we truly appreciate all of your feedback. We have shared your comments with our staff and we look forward to hosting you again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Level 6 Contributor
203 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed October 5, 2013

Well located for central Santa Fe and its restaurants and very touristy shops. Nice rooms, if a bit gloomy (mostly brown decor in rooms and corridors). Very comfortable beds and bedding. Bathroom had a large shower but no bath. Standard Hilton breakfast. Erratic wifi signal. Good if odd air conditioning which sometimes sounded like Darth Veda. Lovely outdoor pool and jacuzzi. Friendly staff. Self car parking $17 per day.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tiptoptraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, October 14, 2013
Thank you so much for your comments; we truly appreciate all of your feedback. I am pleased that you enjoyed the service provided by the hotel and that you were able to walk to your destinations. We look forward to hosting you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 6 Contributor
155 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 4, 2013

The location is great --- not too far from the historical plaza and not too far from good restaurants nearby. Check-in staff was friendly, and the bartender was attentive.

Rooms are very good, and my king-size bed was comfortable. It was really a very good stay.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nuboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Front Office Manager at Hilton Santa Fe Historic Plaza, responded to this review, October 14, 2013
Thank you so much for your comments. I am pleased that you enjoyed the service provided by the staff and that you were able to walk to your destinations. We look forward to hosting you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Fe Historic Plaza

Property: Hilton Santa Fe Historic Plaza
Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Santa Fe
#8 Business Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
#17 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Fe Historic Plaza 4*
Number of rooms: 158
Official Description (provided by the hotel):
Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more   less 
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Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe

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