Staff was friendly .... BUT ... we reserved a pool side room only to learn after we checked in (via a slip of paper ... not from a staff member), that the pool was closed. We were still billed for the premium "pool side" room though.
Next, we were awakened yesterday morning by a member of the housekeeping staff (DESPITE THE DO NOT DISTURB SIGN) at 08:06 ... by her pounding on the door with a key or metal object until I answered the door and told her we would not be checking out until later.
Come on ... I spend over 100 nights a year in hotels every year. I've never had a member of a housekeeping staff pull one like that.
Were it not for those two things they stay would have been wonderful. With those two things ... not so much.
- Official Description (provided by the hotel):
- Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Santa Fe Historic Plaza Hotel Santa Fe
- Hilton Hotel Santa Fe