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“Comfortable and stylish hotel with lots of amenities. Before booking ask if construction etc. is going on.” 4 of 5 stars
Review of Hilton Santa Fe Historic Plaza

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Hilton Santa Fe Historic Plaza
Ranked #20 of 61 Hotels in Santa Fe
Certificate of Excellence
Burlingame
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable and stylish hotel with lots of amenities. Before booking ask if construction etc. is going on.”
4 of 5 stars Reviewed March 29, 2013

I had a great stay in this hotel, unfortunately there was construction going on so the pool was closed and there was some noise during the day.
The bathrooms are great but the hotel walls are quite thin, you hear every noise your neighbors make.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Traveltobbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
Santa Rosa Beach, Florida
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 29, 2013

The hotel has just completed a major refresh of it's rooms- which rival the best rooms of any hotel anywhere. The hotel is ideally located in the heart of Santa Fe- easily walkable to the historic plaza. The hotel itself is historic and and that is truly special for a destination already steeped in so much history. I have experienced many hotels around the area and the "new" Hilton is by far the best- location, value, quality and a beautiful, comfortable room. Thank you for an exceptional stay!!!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcella-Vega, Manager at Hilton Santa Fe Historic Plaza, responded to this review, April 30, 2013
Thank you so much for your comments. We are very proud of our Buildings Heritage as well as that of our City. Our hotel is built on the foundations of the Ortiz family’s Hacienda, originally built in the sixteen hundreds, and home to one of Santa Fe’s first families. Although we have remodeled all the rooms we worked hard to maintain the historic nature of our property We look forward to hosting you again in the near future.
Sincerely
Marcella C Vega
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed March 23, 2013

I stayed here for a conference in November. The hotel is in a good location. Sure, you may have to walk a few blocks to get to the sites, but it's good excercise and pretty views. I thought the room was relatively quiet and bathroom was very big and clean. The bartender and dinner staff were pretty cool and would share some interesting stories about Santa Fe life. Finally, I was lucky to have the firepit to myself during my 4 day staff in the evenings. I would smoke a cigar, have a few select beverages, and have nice conversations with other guests. The people were really friendly. One even bought me a bottle of wine! The hotel staff were good about looking the other way when they saw our wine glasses. I thinlk that they appreciated that we were not rowdy teenagers looking to get wasted, but were adults who were having a pleasant time being responsible customers and enjoying each other's company.

The service was fair. No one went out of their way to make this stay an eperience. I paid them my money and they did the least that was expected. I was also disappointed in the breakfast items. It wasn't very good, and it was overpriced. The service of the breakfast staff was lacking.Finally, I think it was just remodeled, but it looked like it was still stuck in 1978.

I would stay here again. I am an Hilton Honors member and I do collect points. I usually stay at a Hilton hotels 45-60 nights out of the year.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, March 25, 2013
Thank you for your comments … and the service remarks will be taken to heart. I am glad you enjoyed the pool side fireplace and the room renovation. We look forward to your next visit.

Christopher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huron, Ohio
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 22, 2013

Awesome location close to everything in downtown, very clean and super comfortable beds....
Coffee pot in rooms could be better, but overall great place to stay. We did not use the pool or spa or gym but the staff are extremely helpful and the rooms are spacious. Internet access a bit of an issue but the front desk staff resolved it quickly. Will recommend this hotel and stay there again if chance arises.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank SabBrown50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, April 25, 2013
Thank you for your kind comments ... we do look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
130 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed March 21, 2013

This hotel has a great location, being within easy walking distance of the plaza, museums, restaurants. There is plenty of parking which is very handy this close to the plaza, as well. The public spaces (lobby, restaurant, workout facility) are very nicely decorated and pleasant. The rooms are large, but ours was rather dark. The hotel had more of a "motel" feel on the wing with the rooms, possibly as a result of the height restrictions in Santa Fe. Our room had a partial view of an unremarkable courtyard. It was quiet. I would stay here again in comparison to La Fonda, which had much smaller rooms when I stayed there (years ago).

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank kyoto5301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 21, 2013

Desk clerk was rude and condescending -- apparently thinks his generation is the only one that understands the nuances of key cards and technology. He needs training on customer service and how to interact with customers who experience problems with the hotel's service. "It's not my fault" does not solve the problem and conveys to the customer that they are on their own. I don't care if Mr Hilton himself is working the desk -- know your job and how to relate to customer issues.

Room Tip: Be sure to ask about renovation. Otherwise, expect a hike from the lower numbered rooms to the lobby...
See more room tips
  • Stayed March 2013, traveled solo
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Traveler159382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher B, General Manager at Hilton Santa Fe Historic Plaza, responded to this review, March 25, 2013
I agree … a guest should not have to struggle with our technology. Our key systems are designed for both security and simplicity and we should do a better job explaining their operation. Thank you for your comments and I assure you your concerns will be addressed.

Christopher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alamogordo, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

The facility was excellent, I only have one comment. I just thought there would be refrigerator in the room which I needed because of my medication. It was totally my fault and the person I was traveling had one in her room so it all worked out fine.

Excellent location!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Fe Historic Plaza

Property: Hilton Santa Fe Historic Plaza
Address: 100 Sandoval St, Santa Fe, NM 87501-2131
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Santa Fe
#8 Business Hotel in Santa Fe
#16 Romantic Hotel in Santa Fe
#17 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Fe Historic Plaza 4*
Number of rooms: 158
Official Description (provided by the hotel):
Located just 2 blocks from the famous Historic Plaza, the Hilton is one of the best hotels in downtown Santa Fe. Not many hotels near Santa Fe, NM can compete with our excellent service and amenities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Hotels.com, Cancelon, TripOnline SA, Priceline, Hotwire, Travelocity and Odigeo so you can book your Hilton Santa Fe Historic Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Santa Fe Historic Plaza Hotel Santa Fe
Hilton Hotel Santa Fe

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