We usually stay at La Posada when visiting Santa Fe, which we do on a fairly regular basis, as it is only a 5 hour drive for us. When we saw the Travel Zoo vouchers for this hotel, offering a discounted rate plus a $25 per day resort credit, we thought, "Why not"? In a word, the reason why not is Jennifer, a front desk supervisor. She is one of those 'fake nice' people, who wields her 'power' indiscriminately. We had a big problem checking out, using the vouchers, and she decided that we did not meet the criteria exactly. For instance, we had three rooms, all paid for on one credit card, but since we charged breakfast to my room only, we couldn't use the $25 credits from the other two rooms.
Okay, so there's that. In the rooms, the bathroom lighting is very poor. There is one light and no exhaust fan (believe me, after a lot of Mexican food, I need an exhaust fan!). The pool is sort of small, and there were only 5 lounge chairs, so it was full when we went up. The fitness room is pretty good for a hotel fitness room.
Still, customer service is terrible, and we won't go back, nor will we recommend this to our many friends from Denver who go down.
- Official Description (provided by the hotel):
- Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the Old House Restaurant and AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking. ... more less
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- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe