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“Location is fantastic, hotel is tired”

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El Dorado Hotel & Spa
Ranked #17 of 60 Hotels in Santa Fe
Certificate of Excellence
Fahaheel, Kuwait
Level Contributor
233 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Location is fantastic, hotel is tired”
Reviewed December 3, 2013

Conceirge was fantastic and to the point, elevators are the same temperature as outdoor temperature, no self parking available and it cost 24.00 a night. Pool and hot tub were luke warm. Our fireplace was drafty and cracked. Paint chipped in most areas. It needs a facelift but is gorgeous from the front street. Firestarter guys and parking attendants were great. Janice at the front desk needs a little attitude adjustment. Bed was worse than Marriott, Hilton or Wynn. It is a dog friendly hotel.

Room Tip: Most high level rooms have a good view of the city.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAMES H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, December 9, 2013
Seems like we missed the mark in a couple of areas. Would love to know more. Dont know who Janice is, nobody with that name at the hotel. Thank for the other kind words.
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1,309 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (290)
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English first
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 3, 2013

We arrived in Santa Fe on a cold November day. We were greeted by friendly staff, and they quickly found us a room. I was pleasantly surprised by the size of the room and bath. Loved, loved the bed and pillows. Both my husband and I had a great night's sleep. We dined in the hotel for breakfast, and the bagel and lox was first rate. We were going to have a drink in the Agave bar, but found it not inviting. However, we took our drink out to the large lobby, where there was a fireplace. It was a great place to unwind, and look at all the wonderful art, and enjoy a crackling fire. We will definitely go back.

Room Tip: We stayed in a king delux. Plenty of room to lounge. Loved the bath porducts.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank crystal543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, December 9, 2013
Gilchrist & Soames are the best bath products aren't they? Please tell me what we could do better in the lounge.
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Sonoran Desert AZ
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed December 2, 2013

Highly recommend the Eldorado. Perfect location, excellent professional staff, lovely well appointed nicely decorated rooms. And the elegant bar (Agave) is a great uncrowded place for a quiet drink. I've been to Santa Fe many times, Eldorado made this visit the best of all. Definitely would stay here again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank msmarls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, December 9, 2013
If you are happy, I am happy! Thank you for staying and we look forward to your return.
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Atwater, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 2, 2013

my wife and I wanted to go some place special for our anniversary we planed a trip to Santa Fe about a year ago we decided to stay at the eldorado. The people the food the town the best!!! I wanted to make our day special so I called ahead and asked to put some Champaign in our room they put not only the champaign but also chocolate covered strawberries. They made my wife so happy on our anniversary thanks!!!! And for our dinner we had the best aged beef we've ever ate. We got to experience the town and culture of Santa Fe and We love the location just on the end of town. The only thing we missed was the spa but we'll be back! We give the eldorado hotel & spa a 10 !!!!!!!!!!!!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Augie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, December 9, 2013
So excited that we could make this a memorable experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corrales, New Mexico
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed December 1, 2013

We rode the train up from Albuquerque to spend the night in Santa Fe, arrived at the hotel at 10:45 a.m. and our room was already ready for early check in. The Eldorado is only 2 blocks west of the plaza; a great location for walking around Santa Fe to enjoy the culture, art and just ambience of 'The City Different.' [Yes, it is.]
The room was large; well appointed and had been upgraded with granite. King size bed was deep and comfortable. We did enjoy a fire in the kiva fireplace, lit by the bellman, but the windows were somewhat difficult to close [to manage the fire] and the only window screen was bent [attention to detail that I would have given them 5 stars]. Lobby is spacious and very welcoming. We'll be back.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank carylanddon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, December 2, 2013
Thank you for visiting! I am extremeley happy to see the positive comments. We strive for perfection and in turn will make sure to pass along the details of the window. Come back and see us soon!
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Los Alamos
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 29, 2013

We stayed at the Eldorado the night we went to the Aid and Comfort Benefit. Overall, the stay was certainly four star. The mattress is good and the sheets are soft. They have upscale complimentary products in the bathroom and the larger room was in great shape. The only reason I didn't rate them higher was the service in the bar. The bartender (a guy) is a bit distant and not that welcoming. One of the assistants behind the bar was hiding her cell by the register and spending time texting or surfing with her back to the customers. The young lady who waited on us was nice, but was not there all night so when I came back for a drink later in the evening I had to deal with the guy. For example, the bar at the event had run out of glasses and the Eldorado had switched to very small plastic cups for the $11 drinks. Since they were definitely pouring a shot into each cup, the drinks were just way too strong for me. The first time I went into the bar and charged my drink to my room it was no problem. I requested it tall and the young lady not only made it tall but helped me get the larger glass at the bar so my drink wasn't so strong. When I went back she was gone and the bartender refused to make the same drink for me. I explained to him that I didn't want a strong drink and he told me he only had "15 tall glasses and he wasn't going to let me have one". OMG-paying about $600 for a weekend fun stay and the bartender won't pour me what I want. If I had been drunk or asking for a double pour that might have been one thing, but wanting to have a weaker drink...?

So, loved the rest of the hotel and had a ton of fun at the event, but maybe everyone should grab a Red Solo cup before they head into the bar.

Room Tip: Don't pay the $24 a night to park at the hotel unless in and out is important to you. Go across...
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank RestlessCindi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 21, 2013

My wife was involved with an Encaustic art presentation at this hotel. We had been to Santa Fe a couple of times before but never stayed in town. I made the last minute decision to join her, booked a flight from St. Louis and contacted the hotel about a room. They could not have been more helpful. Ended up with a gorgeous, spacious southwest style suite. I had read the reviews and was a little worried. I not only surprised my wife but I was surprised by the hotel. Expectations were it would be a work in progress. Only my experience but I believe they have it down. My room was large, well appointed, quiet with a beautiful mountain view. It was too chilly to sit on the veranda but in the warmer months would be wonderful. The bar and the restaurant were first class. All encounters with staff were courteous, friendly and helpful. You can walk to so many shops and restaurants from this location. We would definitely stay here again and will. Internet is free (my pet peeve), valet is not and at $24 is a little irritating. However, you don't really need a car. Cheap shuttle to/from the airport. Understand they also go to Albuquerque. You could take tours (we didn't), or rent daily if you want to explore. There are several days worth of activities within easy walking distance. The "Shed" is an iconic restaurant nearby and a fun place. Overall, an excellent choice in a fun location. Thank you to the Eldorado, we shall see you again.

Room Tip: I choose a king suite, my wife was already there in one of the doubles with her friend. Both rooms...
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snidle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, November 22, 2013
Thank you for the votes of confidence. We aim to please and it seems we have done our job here. We can't wait to have you back!
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Additional Information about El Dorado Hotel & Spa

Property: El Dorado Hotel & Spa
Address: 309 W San Francisco St, Santa Fe, NM 87501-2115
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#16 Business Hotel in Santa Fe
#26 Family Hotel in Santa Fe
#26 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El Dorado Hotel & Spa 4*
Number of rooms: 219
Official Description (provided by the hotel):
Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the Old House Restaurant and AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking. ... more   less 
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe

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