A colleague booked a room for me at the Eldorado in January 2008. This was a business trip for which I was to stay one night. When I arrived, the person at the front desk told me that I would normally have to pay a penalty for not staying two nights as reserved but that they would waive that charge. While my bill showed no penalty, my credit card had the charge on it. After calling the hotel, I was told that the charge would be removed. It's still on my bill and I'm now told that without a cancellation number the charge will remain. So, two people told me the penalty would be waived and both either weren't telling the truth or didn't know what they were talking about. This is unexcusable behavior from a hotel that presents itself as a premier location.
- Official Description (provided by the hotel):
- Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the Old House Restaurant and AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking. ... more less
- Reservation Options:
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- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe