This hotel is the MOST accommodating and has the BEST customer service I have ever experienced! From the moment you enter, the staff always has a smile and a hello for you. Someone is always asking if you need anything or if there is something they can help you with. The room was amazing, bed was beyond comfortable, bathroom was the nicest I have ever seen. The staff has gone above and beyond to be of service, from Shawn taking pictures for our group to Ian having someone go purchase a kit to fix my glasses (which I could of done myself, but they wanted to make sure they were taking care of their customers), to making sure our banquet room had all the necessities. I can not express enough how professional and fantastic the employees have been during my stay. I would highly recommend staying here, the BEST overall experience I have ever had at a hotel. On top of all this, it's so close to the Plaza. A short walk to some very cool places to eat that have amazing food. Overall, just an absolutely awesome experience.If I could, I would rate it a 10, Thank you for all you did for our group, you guys are amazing!! You have definitely put the service back in "Customer Service"!
- Official Description (provided by the hotel):
- Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the Old House Restaurant and AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking. ... more less
- Reservation Options:
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- Also Known As:
- Eldorado Hotel And Spa
- Eldorado Hotel Santa Fe
- Eldorado Santa Fe