Checked into my room and when I got there the room smelt disgusting!!!! I told the girl up front and all she did was give me a frebreze bottle! I laughed at her and told her she has got to be kidding me. I packed up all my stuff and told her to check me out immediately. She didn't do so until the morning. I called for a refund since I dim7nnl xnkl stay the night I was only there for 10 minutes! !! The GM said I can not have a refund since I "checked out" in the morning! I argued with him and he kept saying it was my fault and no refund will be placed. Worst service ever.i still want my money back
- Official Description (provided by the hotel):
- The BW Inn of Santa Fe has completed a $1.5 million dollar renovation of it's exterior, public areas, and all 95 rooms. Our new decor has a southwestern flair w/ all three floors rooms having a different color scheme. We are also a 100% non-smoking facility. We have 16 suites including 2 family suites and some with balconies. ... more less
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- Also Known As:
- Best Western Plus Inn Of Santa Fe Hotel Santa Fe
- Santa Fe Best Western