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“Huge rooms-beautiful fabrics and decorations” 4 of 5 stars
Review of BEST WESTERN PLUS Inn of Santa Fe

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BEST WESTERN PLUS Inn of Santa Fe
2.5 of 5 Hotel   |   3650 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #19 of 61 Hotels in Santa Fe
Certificate of Excellence
Wisconsin
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Huge rooms-beautiful fabrics and decorations”
4 of 5 stars Reviewed February 1, 2013 via mobile

I usually don't love the Southwestern theme, but this hotel did a great understated job in the king room I stayed in...plus it was a great size! Had a sitting area, desk, and kitchenette. Wifi was great, tv a decent size and beautiful picture but not placed well in room. Could use more plugs for tech and elevator looks rough but otherwise I was really impressed by this hotel! Note: if you are a woman traveling alone, the back of hotel abuts a little rougher area but area still felt safe for me to walk the dog.

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank WisconsinGina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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743 reviews from our community

Traveler rating
    319
    254
    105
    49
    16
See reviews for
228
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 1, 2013

We stayed here nearly two years ago as we wanted to visit Sante Fe just to have a Green Chilli burger from Bob Cat Bites. We chose the Best Western Plus because of it's price and it seemed close enough to town centre without being in the town. The rooms were clean, beds comfortable enough, price was good, sufficient parking. We had a problem with the airconditioner (we were there in late spring) and found it cooler and more comfortable sleeping with the windows open, however this meant it was noisy being close to the main road and overlooking the car park.
It's a place to sleep but we do not intend staying there again on our next visit.

Room Tip: Rooms futher away from the main road should avoid the truck noise in the middle of the night.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank bunji77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gyor, Hungary
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 31, 2013

I thought the hotel was closer to the center of Santa Fe; it is 5 miles away, on a busy thoroughfare and a bit far for a pleasant stroll. Staff is very accommodating. Breakfast is the usual.. I half expected some green chili sauce and a tortilla on the buffet, but I guess this is outside of BW's standard offering. Bagels don't strike me as New Mexican fare.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank hapsburgqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 17, 2013

Not very good for the chain. The neighborhood is a bit sketchy, but the hotel row here is a good middle stop betweeen Phoenix and Denver. The hotel itself is pretty poor even for a crash space. The key card dosen't even work for the door to the lobby. Avoid this place if you can, but it is clean enough I guess.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank mjb25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear MJB25,

Thank you for taking the time to place a review on trip advisor. I would like to apologize for any short comings that may have occured during your visit. The outside key card reader has been fixed since your visit and I can assure you that this area of town is very safe to you and other travelers aswell. If you would like to discuss any specifics please feel free to contact me directly. Thank you again for choosing the Best Western Plus Inn of Santa Fe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester Hills, MI
Level Contributor
143 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed January 12, 2013

A bit out of the center of town, but the prices are lower than the in-town places also. It was clean, comfortable, and has a decent breakfast area. They seemed to be able to keep up with the breakfast crowd, and the place was full two of the three nights we were there. The food service line is a bit awkward, but that probably is due to the layout of the room.

A very nice lounge area, comfortable and large. One could come here to read if your roommate was watching TV or sleeping.

Another situation where the used amenities and supplies were not always replaced. When I have to pay full rate for three nights, I would like three nights of amenities and coffee.

The pets on the first floor can be noisy - we were on the second floor and could hear quite clearly the dog who was not happy about being closed in a room on the first floor.

But not a bad value for the money.

Room Tip: Wach out for the first floor rooms where pets are allowed.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank Tenormary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear Tenormary,

Thank you for taking the time to provide a review on trip advisor. While it appears that you enjoyed your stay, it does look like there were a few things that we may have missed. For this please accept my apology as i have reviewed this with my staff and can assure that thanks to your comments, this will not be an issue in the future. I hope you enjoyed your visit to our beautiful city and should you return, please keep us in mind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 8, 2013

The rooms were clean, comfortable and very attractive. The staff was friendly, but totally unprepared for a busy holiday crowd. The pool, spa, and gym facilities were totally neglected, with trash, dirty towels everywhere, ran out of food for breakfast very early, a poorly managed facility, I will not stay there again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank srdesignsCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear SeniorDesignsCA,

I would like to thank you for your detailed and honest review on trip advisor. As General Manager all of these reviews allow me a road map to follow in providing exceptional service and product. It does look that in this case we have failed in our quest to meet much less exceed your expectations. Please accept my sincerest apology in regards to some of the challenges faced during your stay. And be assured that these comments are taken very serious so that these things do not happen again in the future. I do hope that you will find time to contact me directly should you travel through Santa Fe again. Thank you again for staying with us and thank you for your understanding in this matter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn of Santa Fe

Property: BEST WESTERN PLUS Inn of Santa Fe
Address: 3650 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Santa Fe
#18 Family Hotel in Santa Fe
#23 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Santa Fe 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The BW Inn of Santa Fe has completed a $1.5 million dollar renovation of it's exterior, public areas, and all 95 rooms. Our new decor has a southwestern flair w/ all three floors rooms having a different color scheme. We are also a 100% non-smoking facility. We have 16 suites including 2 family suites and some with balconies. ... more   less 
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Also Known As:
Best Western Plus Inn Of Santa Fe Hotel Santa Fe
Santa Fe Best Western

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