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“Really Wanted To Like This Place --”

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Best Western Plus Inn of Santa Fe
Ranked #19 of 60 Hotels in Santa Fe
Certificate of Excellence
Irving, Texas
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Really Wanted To Like This Place --”
Reviewed August 17, 2011

But it was very disappointing. My daughter and I planned a last-minute trip to Santa Fe, so of course it was difficult to find a reasonably-priced place to stay. The room itself was very nice, with comfortable beds, nice linens, and plenty of room. But as others have mentioned, the extremely loud air conditioner was a big minus. The shuddering boom every time the compressor went on or off made sleep very difficult.

The other incredibly annoying thing was the slamming doors. Unless you hold the doors carefully until they are closed, they slam loudly. I've never experienced such a cacophony of slamming doors anywhere. From the time the first guest arises in the morning, there is no way to sleep. Surely it would be possible to install pneumatic door closers that would solve the problem.

The cleanliness of our bathroom was a bit disappointing. There was no visible dirt, but it smelled as though someone had used the same dirty mop over and over on the floor.

There were some pluses -- friendly staff, decent continental breakfast (it wasn't the hotel's fault that we were there at the same time as a particularly obnoxious little brat who literally ran everyone out of the breakfast room), nice pool, lovely landscaping, etc. But we will probably not return. The noisy AC and doors made getting a good night's sleep impossible.

  • Stayed August 2011, traveled with family
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    • Sleep Quality
    • Cleanliness
    • Service
2 Thank JKathleenM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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el paso, tx
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 12, 2011

Older place, no real frills. Beds are comfortable. One of the quieter hotels we've stayed in. Breakfast is fair. Swimming pool is awsome. The price is reasonable, cheaper if you catch it during off-peak. T.V.'s are outdated, picture grainy. The suites are dark in one area and have the outside security lights glaring in the other area. Those lights make it impossible to sit on the balcony and enjoy the evening. Front desk personnel could be friendlier (a smile wouldn't kill them).

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
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    • Service
2 Thank solo34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level 6 Contributor
117 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 7, 2011

This hotel has only one plus.
The swimming pool.
The stay was terrible.
Right across the washing machines wich makes lots of noises whole night.
Please in Holliday inn you can wash till 12am.
Neigbours with a barking dog what keeps you from sleep after the wasmachine stopped.
No REFRIGARATOR to keep your drinks cool.
Terrible space for breakfeast.
Very undfriendly staffmanager in the evening.
Tripped about the broken cement and cracked my knee.
There was no plus in this hotel.We asked where the plus was for.
After complaining about the nois the manager from the hotel give us a suite upstairs.
This one was very big and beautiful with a fridge.
So the next night we sleeped well and feel happy again.
The manager promised to provided all rooms next year with fridge.
So they try to work at a better hotel.
If you go book the suite.

Stayed July 2011, traveled with family
5 Thank amerikafan53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Kentucky
Level 6 Contributor
144 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed August 5, 2011

I stayed here for 3 nights. It seems to be a newer facility but I've stayed in much cleaner places. There were black hairs on the pillow (not mine), hairs in the bathroom sink and an empty Bud beer carton stuck under the kitchen sink. The breakfast was poor (STALE bagels) but the good news . . the wifi is fast. Whoever owns this place needs to wake up. Bad housekeepers can sink a hotel's reputation now that people can easily see reviews on websites such as Trip Advisor.

  • Stayed June 2011, traveled solo
    • Value
    • Sleep Quality
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6 Thank KentuckyColonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 5, 2011

You know, they say you can't make a silk purse out of a sow's ear - but this place proves you could come pretty close if you really made the effort.

I usually avoid Best Westerns because they're so unpredictable. Some are diligently cared-for like the family-run, roadside, motels of yesteryear and some are tired and worn former Holiday Inns and Sheratons that have seen better days. This property has elements of both; I'm trying to recall what it used to be but my memory fails me.

Located about midway down the Cerrillos strip, this place isn't close to the charming center of Santa Fe, nor convenient to the outlet mall at the south end of town - but it's right in there in the mix of fast food joints, convenience stores, car lots, strip centers, and other lodging establishments that line either-side of this street. A room that would cost $70 in Albuquerque fifty miles south will set you back $125 in Santa Fe, and I don't know why. I can't believe new hotels and motels aren't springing-up all over the place to take advantage of the outsized rents - but they're not.

As the hotel's management has repeatedly written, this place has seen some recent and extensive renovations - and for the most part it shows. The southwestern motif is very apparent. We checked-in to a usually-quiet, third-floor, two-room suite - and after we figured-out how to turn some lights on (it took a while, lamps were un-plugged or missing bulbs), we discovered the rooms were appointed with nice features (sofa, wet bar, microwave and refrigerator, two flat-screen TV's, a nice work area and desk chair, a gorgeous Mexican-style sink set into a nice tile countertop, a comfy bed, a whirlpool tub, and a little patio that looked-out onto a parking lot and an abandoned gas-station site). Soon enough, though, we began to see where corners had been cut. The PTAC units were obviously holdovers and the one in our bedroom shuddered and groaned when the compressor kicked-in. The whirlpool tub, on closer inspection (my wife was going to take a relaxing soak, but thought better of it), was one of those fiber-glass or styrene "remodeler" units - and the one in our room was cracked where the sides met the bottom about half the way around. Whether water could leak out I don't know, but in the midst of so many nice amenities this tub stuck-out like a sore thumb. The outside of the door into our room was damaged by years of being slammed closed against the locking-bar, and the faucet serving the pretty sink was offset so far that it was difficult to wash your face or hands and get more water in the sink than on the tile countertop! It's funny the things that were judged "good enough" - that just really weren't.

The "Continental" breakfast the next morning was underwhelming, although it was obvious the offerings had been over-run by youngsters - and not yet restocked. What I thought was a cinnamon roll turned-out to be cut from a package of those ninety-nine cent grocery-store fruit-stuff-in-the-center-and-slathered-over-with-glaze rolls, the OJ was just water but the cranberry was fine, and the community waffle iron with all the machinations involved and the children's hands and fingers everywhere just made me shudder.

We checked-out a few minutes later, reported the noisy PTAC unit and the cracked-tub to a cheerful gal who dutifully made note of the items on the back of an envelope, and left wondering if we'd gotten our money's-worth. In Santa Fe it's hard to do. The devil's in the details and here, some were nice - and others not so much.

Room Tip: Ask for a suite. The modest up-charge is worth it in stretch-out room.
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
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2 Thank tramse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamburg, pa
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 31, 2011

First of all I am not sure why this hotel has the "plus" status. We were disappointed by the rudeness of the staff, the breakfast was minimal, and the room itself was the least comfortable out of the 6 Best Westerns we stayed in during a 2 week vacation. The only soda machine in the hotel was empty and when I asked about it I was told it only gets filled once a week and there was a store 2 blocks away. In addition to that the drive into Santa Fe was on a VERY congested highway that just happened to be undergoing major construction. This hotel certainly does not deserve a plus rating!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
6 Thank leenie59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 27, 2011

This hotel is a number of miles outside of downstown Santa Fe, close to many shops and on a busy, divided road. SInce parking is difficult in downtown Santa Fe anyway, it was a fine place to stay. The room was a bit dark, but that was due more to paint colors. Room was clean and the King size bed extremely comfortable. Staff was friendly. Large indoor pool and hot Jacuzzi. Breakfast was standard.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
8 Thank vaorbust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Inn of Santa Fe

Property: Best Western Plus Inn of Santa Fe
Address: 3650 Cerrillos Rd, Santa Fe, NM 87507-3088
Phone Number:
Location: United States > New Mexico > Santa Fe
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Santa Fe
#18 Family Hotel in Santa Fe
#22 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Inn of Santa Fe 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The BW Inn of Santa Fe has completed a $1.5 million dollar renovation of it's exterior, public areas, and all 95 rooms. Our new decor has a southwestern flair w/ all three floors rooms having a different color scheme. We are also a 100% non-smoking facility. We have 16 suites including 2 family suites and some with balconies. ... more   less 
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Also Known As:
Best Western Plus Inn Of Santa Fe Hotel Santa Fe
Santa Fe Best Western

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