When my husband and I decided to stay here, we chose it because of the kitchenette. We were coming for a bike race and being able to prepare our own breakfast was a plus. When we called to make the reservation, we requested a late checkout and were told we'd need to arrange it upon checking in and that they couldn't do it in advance. The person we spoke with did not say that the hotel's policy was to refuse late checkouts; he did not sound pessimistic; he was not discouraging in any way about our likelihood of checking out late. When we checked in, we asked for a late checkout and were told we'd need to speak with the manager who wasn't working until the next morning. The woman we spoke with said she would make a note of our request for the manager. Again, no words of discouragement or disclosure of the hotel's policy to refuse late checkouts. So we made early morning plans for our checkout day under the assumption that we could check out late, which was implied by not one but two hotel employees. When we finally spoke with the manager today, she said the hotel never accommodates late checkout requests because they have too many rooms to clean. My guess is that every room in the hotel will not be simultaneously cleaned tomorrow at 10am but hey, what do I know?
Living only an hour south of Santa Fe, my family visits and stays overnight frequently--several times each year. We will definitely not be staying here again and will advise friends not to stay here either. And from reading other reviews, we aren't the only ones. What a silly policy to result in so much lost business. And please, VdSF--educate your staff as to what your actual policy is instead of implying late checkout is okay.
And as for the rest of the hotel, meh. Average and nothing special. Spend a few extra dollars and stay somewhere unique to Santa Fe with good service.
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- Also Known As:
- Villas De Santa Fe Hotel Santa Fe
- Hotel De Santa Fe
- Resort De Santa Fe