After reading some of the other reviews, I have to say that I agree that this is not a resort and I would probably be upset to give up a time share for this property. However, in all fairness I do see this as something between a hotel and a resort. I rented my suite as a hotel and I am very happy with the value I got for the rate I paid, which was off season. The rooms were very nice and clean. I was in building 2 on the first floor and found the room very quiet except for the slamming entry door into the building. At night I would close the double doors to the bedroom and never heard anything. I was out all day, so that really didn't bother me. I am rating this property based on 'hotel' not resort.
The biggest reason I am not giving this property a 5 (should be more like a 3.5) is because of the guest services. While they were very nice and polite, I personally think that training is needed. I have been in the corporate sector of hotel businesses before and I am really surprised at the unnecessary wait times each and every single time I had to deal with the front desk. Upon check-in there was a couple in front of me. The clerk was on the phone talking to somebody who was obviously asking about area attractions and after a very long tiring drive, it took at least 30 minutes standing there with others coming in behind me while this girl talked on and on with this man on the phone about attractions and directions. I was exhausted and about to lay down in the floor! Perhaps she should have the training to either put the guy on hold and take care of her guests or refer the man to the local visitor information center. They do not provide housekeeping except for every 3 days and give you one coffee so when I went to ask for another, I had to wait 15 minutes while they chatted about Santa Fe in general with the woman in front of me. I decided they were trained more for tourism than for hotel guest services. Another time I went for a map and there was one person in front of me who had many questions and I noticed that there was a woman in an office next to the desk (I am assuming a manager) who never got out of her chair to help with me or the guests who were lining up behind me. Manager or not, she should have put the guest services first. As far as the $10 per day resort fees go, nobody ever told me that this included a shuttle or anything about what that fee would cover. I would have liked to have known there was a shuttle available because I had to pay $10 for parking every time I went to the plaza. I did, however, notice on my 2nd day that there was a sign that said there was no shuttle because of maintenance, so perhaps that is why nobody told me about it. I thought it was an airport shuttle they were talking about and it never occurred to me to ask about it. With staff training, this would make for a very nice hotel and I would have given it a 5.
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- Also Known As:
- Villas De Santa Fe Hotel Santa Fe
- Hotel De Santa Fe
- Resort De Santa Fe