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All reviews diamond resorts time share free laundry one bedroom unit hot tub living room burner cooktop shuttle service game room full kitchen small kitchen resort fee within walking distance pull out couch exercise room week stay minute walk
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717 - 722 of 960 reviews
Reviewed November 28, 2013

OK hotel, but do not expect to get what u pay for. I booked a a room with king bed and balcony. Got the king bed, but no balcony. When I asked at the front desk, they told me I had checked in too late to get a balcony room. Check in time is 4:00pm. I checked on at 2:00pm. How can that be too late???? And since when did a 100% prepaid, guaranteed reservation have a time limit? Sounds like an episode from Jerry Seinfeld. They don't seem to understand the concept of "reservation". It means I reserve, they keep the room or me. You will pay extra from what you do not get.

Date of stay: November 2013
  • Trip type: Traveled as a couple
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4  Thank BrianColorado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
diamondresorts, Manager at Villas de Santa Fe, responded to this reviewResponded December 10, 2013

We are very sorry to read that you were not entirely satisfied with the service we offered to you and we would only like to mention that we do advise all our 3rd party partners that we can never guarantee allocation of a specific apartment and that our guests are booking a particular unit size. Unfortunately, our rooms, even as classed as same type of accommodation, may vary slightly in layout or amenities. We do apologise for any inconvenience this may have caused you and hope that we may have another opportunity to welcome you again, until then however we wish you safe travels.

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Reviewed November 21, 2013

This place was a bargain for Santa Fe, within walking distance of town, and with all the amenities you could want, even a small outdoor pool. A little glitch when we got there - the computer system was down and the desk staff did not seem to know how to handle a check in without the computer.

Date of stay: August 2013
  • Trip type: Traveled with family
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8  Thank kaypee53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
diamondresorts, Manager at Villas de Santa Fe, responded to this reviewResponded December 10, 2013

We are grateful to you for sharing your kind comments, please visit us again in the future!

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Reviewed October 4, 2013

We stayed him the one bedroom unit for five nights. The price was about the same as a 3 star hotel,but had so much more. The suite had a full kitchen, giving the option to eat in or out. The living room was nicely appointed and the bed was very comfortable. The check in building has free coffee, laundry facilities, pool table, a library and exercise room. Service was friendly and competent. Since this is a time share type of unit, you don't get daily housekeeping unless you pay extra which was fine by us. Also the villas are a reasonable walk from the downtown plaza and also from a large shopping mall which appears to have theatres. All in all, a deal of the century.

Room tip: Try to get a room away from an outside door. There is lots of traffic and these doors are noisy.
Date of stay: October 2013
  • Trip type: Traveled as a couple
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14  Thank philf2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 21, 2013

First of all, the rooms were great. However, at check-in they put a $100 deposit on my credit card to cover whatever. I haven't had this happen in 10+ years. Then they told me I had to pay for wifi, or I could come over to their computer room for free internet. Even Motel 6 and McDonald's have free wifi. Ridiculous. Add in the rudeness of the front desk clerk and I wouldn't recommend this place to anyone, no matter how nice the rooms are.

Date of stay: September 2013
  • Trip type: Traveled with family
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10  Thank Mike D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
diamondresorts, Manager at Villas de Santa Fe, responded to this reviewResponded September 22, 2013

We are really sorry for the impression of the resort that you have gained on this occasion. We apologise for any inconvenience you may have experienced, especially with regards to the Wi-Fi connection. As you may know a large resort’s guests require a 24/7 internet access which necessitates a larger bandwidth than, for example, a coffee shop and this regretfully comes at a cost. At a timeshare resort, each HOA Board must approve the cost of providing this service to be included in the charges. Having said that, we do receive a lot of feedback with regards to Wi-Fi costs and we are in discussion with our Homeowner’s Association to see if this can be covered for guests in the future. We feel sure that if you do choose to stay here again, your experience will be very different, and we really hope that you’ll give us another try. We do wish you all the best on your future travels.

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Reviewed September 14, 2013

Centrally located near the Santa Fe Plaza. This hotel offered a full kitchen, 2 closets, 2 dressers, a pullout couch and a fun patio. Free parking makes this a great value. My sister and I stayed 3 days and had a wonderful time in spite of the constant rain. Easy location to get to anywhere in Santa Fe.
Would definitely recommend this to anyone.

Room tip: Ask for 2 beds and you will most likely get the first floor and a patio
Date of stay: September 2013
  • Trip type: Traveled with family
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    • Cleanliness
    • Service
10  Thank mtnwinegirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
diamondresorts, Manager at Villas de Santa Fe, responded to this reviewResponded September 17, 2013

We are pleased to read that you would consider staying with us during your next visit to the area and hope that we will not have to wait too long to see you coming back! Until then, however, we wish you safe travels.

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