The location, parking, value for price, and helpfulness of the staff make this a good place to stay in Santa Fe. The room was comfortable, the included breakfasts good, and the afternoon wine in the lobby a nice way to wind down before dinner. The General Manager, Sam Gerberding, was extremely helpful and involved with guests as well as staff members. So, why the average rating? Although there is nothing at all wrong with the Inn, it feels more like a motel with improvements than a special place in Santa Fe. I guess we were looking for something with a little more charm and character.