I have logged literally millions of miles in travel....never wrote a review...never felt compelled to write about what I expected, and never felt compelled to complain or whine about situations that were less than stellar. However, our party of four had an experience at the Inn of the Governors that extends beyond hospitality and provides evidence that there is still greatness in humanity. Santa Fe was one of our stops on our cross country journey and we rolled in at about 2 or 3 am. Steve and Mitch (I hope these names are correct) went well beyond the call of duty and provided us with unparalleled service and care. Without going into details, our group was extremely unique and our situation that morning was tenuous. Steve and Mitch quickly assessed our needs and provided what they could to make our stay comfortable. The next morning we were re-energized by the fantastic breakfast buffet that included fresh squeezed OJ. Later that afternoon we enjoyed the sherry (and seminar on sherry) in the lobby. Sam is the general manager and it is evident that he leads by example, truly cares about his role at the property, and gives his staff the latitude to make out of the box decisions that will create positive unforgettable experiences for the guests. We stayed another night because of the warm welcome. Comfortable, clean, secure, extreme value, walking distance to everything, internet, pool...yes. But with over 50,000 places to stay in the US, it is the staff that sets this facility apart. Intuative, caring, and compassionate.
- Official Description (provided by the hotel):
- Inn of the Governors is a leader in hospitality among Santa Fe Hotels. We provide world-class service, a beautiful downtown location, complimentary Mountain Sunrise full breakfast, free parking and complimentary Tea and Sherry served daily in our lobby. ... more less
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- Also Known As:
- Inn Of The Governors Hotel Santa Fe
- Hotel Of The Governors
- Of The Governors Hotel