A dirty aging property run by an indifferent staff! The many many problems we encountered during our stay (August 2004) Included our reservation not being honored upon arrival ("someone screwed up!"), having to move to another property run by the same management company for the first night of our stay (another nightmare) Dirty room with stained carpets, mold in the bathroom, and a hot tub that doesn't work (a main reason for our choosing the property) We were lied to repeatedly by different staff members about the room screw up and the hot tub and given every (contradicting) expalnation imaginable ("it broke this morning"-sure it did) We started to get the full picture when two other couples came to complain to the manager while we were meeting with him. He claimed the owner had just fired the management company that day (although the unhelpful employees were the same throughout our stay) Hmmmm. This place nearly ruined our stay in wonderful Santa Fe! Stay here at your own Risk!!! You've been warned!! (((This property was rec'd. by the ABA (American Bar Association) for our stay during a conference- I hope they'll not make this mistake again!)))
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- Also Known As:
- Territorial Hotel Santa Fe