When I read the negative reviews about the owners of this beautiful B&B (most of which seem to have been deleted now), I assumed they were written by cranks. But the management of Dos Casas was so markedly cold and rude that I felt compelled to confirm what had been said. Although our room was charming and the location couldn't have been better, my husband and I felt so unwelcomed that it colored our whole experience. I don't mind that co-owner Susan and employee Kelley showed no interest in conversation or pleasantries, but they made every minor request seem like a huge burden--things like refilling the empty hot water at breakfast, or storing a suitcase for a couple of hours after checkout. We left there feeling that we'd given a lot of money to people we didn't like and had no desire to support. Next time, we'll look elsewhere.