Arrived at the B & B and no one is there is welcome you. Didn't know how to get to our room, and saw a phone number of the door. Called and got Voice mail. Finally got a call back and was told where our room was. It was across the street. I had my elderly mom along, and it was dark until we got into the yard. When we got to the room, didn't look like any of the pics. Had to call again and got voicemail again!!! Finally got a call and we told them it was unacceptable. They promised to refund our money, but we had to dispute a charge with the cc company. Emailed them and never got a response. Very poor customer service. We stay in B&B's because of the personal service, you definately dont get personal service at this B & B.
- Official Description (provided by the hotel):
- The Adobe Abode is a traditional Bed & Breakfast located in the heart of the Santa Fe Plaza. Just around the corner from the Georgia O'Keeffe Museum and walking distance to literally everything in the Plaza. The Santa Fe Convention and Visitors Center is also just around the corner and guests enjoy a casual walk to meetings and events from the convenient location. The Inn offers darling Queen Rooms that open to the Main House, Studio Suites and Casitas which include a hot full breakfast. All guests are welcome to enjoy the amenities of the main house, gardens and patios during their stay. Set in the Quiet McKenzie neighborhood this is an ideal walking location - as defined by WALKSCORE as a "walkers paradise". Although you don't need a car here...we do provide complimentary parking to guests. Our guests consider this quaint little historic Adobe their 2nd "abode"/home and enjoy the location, intimacy and charm she offers. We'll keep the light on for you. ... more less