I normally don’t write too many of these reviews, but when the owner of The Madeleine asked us about our stay, and the service in particular, we found out about the horrible review they had just received. Our experience couldn’t have been more different from the writer who referred to this place as “mediocre”. We were in Santa Fe on a girl’s spa getaway and chose The Madeleine based on all the other stellar reviews on Trip Advisor. We were not at all disappointed. The property is charming, the food most excellent, and we all loved our rooms. I hate to admit it, but I can see that with six women, we can be quite demanding and, dare I say, high maintenance. Between the six of us, we had so many needs: lost luggage, dead car battery, food allergies, emergency medication needed, as well as the usual restaurant and direction questions. All of our requests and needs were taken care of promptly and cheerfully. If the staff did have an attitude, it was that they are the most hospitable and accommodating staff you could ever hope for. Another weird thing is that the person said there was nowhere to sit and read a book. What??? There are two areas on the ground floor of the inn, which accommodate at least 8 people in very comfortable seating, not to mention all the patio seating in the beautiful gardens. The spa was fabulous, and we all came out raving about our deluxe treatments and our facials. (Get the deluxe spa package for a real treat!!) We all absolutely loved this place and can’t wait to return. We hope to make it an annual pilgrimage.
- Official Description (provided by the hotel):
- This elegant 1886 Queen Anne Victorian, in a secluded garden setting near the Plaza, offers full breakfasts, delicious homemade baked goods all afternoon, and nightly wine & appetizers. Our Balinese-inspired spa, staffed with Master-level therapists, offers the ultimate in spa treatments. Spa packages are available. As members of the Green Hotel Network, we are committed to incorporating sustainable earth policies and practices in the running of our inn. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travelocity and Orbitz so you can book your The Madeleine reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Madeleine Hotel Santa Fe