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The Madeleine
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Reviews (409)
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All reviewshacienda nicholasivy roomabsolute nirvana spamorning glory roomcookiesblue corn wafflesb bother guestsquiet dead end streetcarolyn leehappy hourwithin walking distancewhere breakfast is servedhomemade granolathe main housewine and cheesecanyon road
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207 - 212 of 409 reviews
Reviewed October 10, 2013

We stayed in the Violet cottage for 4 days for our Anniversary. It was quaint, quiet and very comfortable. This cottage had everything that we needed for our stay. Each morning we had breakfast with a variety of other traveler's from New York to California. Great conversation and wonderful breakfast, with a variety of fruit, juices, hot entrée of the day, beverages, etc... If someone wanted another entrée, the staff would make every accommodation for the customer.
We also had Spa treatments that were out of this world. I think that we floated out of the facility with wings. Most relaxing and professional treatment We have ever experienced. Elaina and Karin were magnificent. We will definitely return in the near future. have told everyone we know about our experience and the wonderful location this B&B is at, (2 blocks from Plaza). Thanks Carolyn for the wonderful time we had during our stay!!!!

Room Tip: The Violet Room was wonderful
  • Stayed: October 2013, traveled as a couple
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Thank Christy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolyninnkeeper, Owner at The Madeleine, responded to this reviewResponded October 12, 2013

How wonderful to know that we helped you enjoy your anniversary during your stay at The Madeleine. I too love the back garden's Violet Suite for being so spacious and quiet, with the lovely fireplace and daybed for afternoon relaxing. Having a couple's spa treatment is a terrific way to celebrate an anniversary, and Karin and Elenya do amazing work. Thank you so very much spreading the word to all of your friends, and for writing such a glowing review on Trip Advisor. We look forward to your next visit - good to know you plan to return soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

Not at all what we expected given the "Five" rating from other Trip Advisor travelers and the Diamond Collection rating from B&B.com. Perhaps it was better in times past? Not now. Shabby. Best thing going is the location, but there are other places near the plaza.

This was a very uneven experience. The bathroom felt more like a boarding house in need of repair than an upscale B&B. Our room had no accessible three prong outlets for grounded internet, but we did find one in the parlor. The porch needed sweeping. The furniture was worn, as were the carpets in our room. Breakfast was so-so, and mostly self-serve.

Location was good. Near the plaza. So many nicer places nearby. While we often love and find value in Bed and Breakfasts, evaluators should re-visit this location.

  • Stayed: September 2013, traveled as a couple
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3  Thank DogDaze55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolyninnkeeper, Owner at The Madeleine, responded to this reviewResponded October 1, 2013

I truly regret you were so disappointed in your stay at The Madeleine. We try our best to provide a wonderful experience for our guests, and as you point out, the vast majority of our reviews are five stars, with guests loving the inn, the food and the service provided. Incidentally, the BedandBreakfast.com inspector paid us a visit in July of 2013, just a few months ago. He spent the night in one of our rooms, toured the entire property, and enjoyed breakfast with us the next morning. After a thorough inspection, we passed with flying colors, earning a Diamond classification.

When I bought this 1886 Queen Anne Victorian inn 16 years ago, it was in need of a lot of attention. I have been working diligently to renovate and improve the property ever since. It is my intention to continually work on the property while also maintaining our reasonable rates, the goal being a beautiful property providing comfort, warmth, great food and warm hospitality.

There is one bathroom that has yet to be renovated, in our least expensive room ($110-$150), so perhaps this is the room being referenced in this review. That particular room's carpet has very minimal wear showing on two corners, and I kept it because it is such a sweet carpet. Nonetheless, I shall plan on replacing that carpet within the next week. There is also a small toiletries table in the room that has some ring marks and has seen better days. I shall replace that within the next couple of weeks, as soon as I can find something suitable. As for grounded 3 prong plugs, there is an outlet with such grounded plugs in the room. It is not in the strip form, so perhaps the guest did not realize it was grounded. It is unfortunate this guest did not ask one of us for assistance, as we could have addressed that concern, or looked into a room change, which would perhaps have been the best course of action.

As for the breakfast, the cold selections of yogurt, fresh fruit parfaits, tea breads, granola, muesli and other cereals are offered on a buffet, so are self-serve. The hot dish of the day is plated and served individually to guests, with particular attention to requests for any dietary modifications.

I always appreciate getting feedback from our guests,whether positive or negative, as it helps me to do a better job as innkeeper. Please know that I shall address this particular bathroom, table and carpet at the earliest possible time, and will strive to offer the best accommodations possible at the most reasonable rates.

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Reviewed September 19, 2013

The Madeleine is in a very nice, quiet spot at the end of a dead-end street. You might think you're the only people visiting Santa Fe! However, it's only a 5-minute walk to the Plaza, so all of the downtown attractions are very nearby. The onsite spa, Absolute Nirvana, is exactly that.

  • Stayed: September 2013, traveled with friends
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1  Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolyninnkeeper, Owner at The Madeleine, responded to this reviewResponded September 25, 2013

Thank you for writing to share your pleasant experience with us here at The Madeleine. It is truly our blessing to be in such a quiet spot yet so close to the Plaza. While we miss out on any drive-by business, it makes for a completely peaceful and serene setting. I am also delighted to read that you found Nirvana at our back-garden Balinese-inspired spa. We hope to see you again before too long.

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Reviewed August 21, 2013

My husband and I have been staying at the Madeleine almost for anywhere from a few days to a week every summer for decades. We appreciate the delightful graciousness of the owner and staff and the serenity and comfort of the inn itself. Breakfasts are creative and delicious. Location is great for walking to museums, restaurants, etc., and it's just a short drive to the opera.

Room Tip: We have stayed in various rooms and twice stayed with friends at the Pinon Casita. We have enjoyed them all. You may prefer to avoid the Columbine room since it's right by the reception for the inn and for the spa. But even it was fine except for a few moments here and there in late afternoons when people were checking in.
  • Stayed: August 2013, traveled as a couple
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2  Thank lindaulrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolyninnkeeper, Owner at The Madeleine, responded to this reviewResponded August 25, 2013

And we love you for writing this review! It is so heartwarming to have guests such as yourselves who come back year after year, and who so appreciate all that The Madeleine has to offer. Being just three blocks from the Plaza but at the end of a dead end street makes it so we have a very quiet and serene setting, while also be so close to so many of Santa Fe's restaurants, shops, galleries and other attractions. It is our pleasure to welcome you back each summer. Thank you for writing to Trip Advisor to let other know of your experience.

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Reviewed August 4, 2013

A well organized B&B with friendly staff in a great location. Breakfast was good, snacks in the lobby were a nice touch. I was in Hyacinth, a small, but pretty room. Beware that the bed is very high and might not be accessible by everyone. You have to really climb up onto it-- a stool would be nice.

  • Stayed: August 2013, traveled solo
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Thank 216Chris216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carolyninnkeeper, Owner at The Madeleine, responded to this reviewResponded August 5, 2013

Thank you so very much for taking the time to write a review of your stay, and for letting us know that the little wooden step stool for that big four poster bed went missing. Once we realized this I ordered a new one, which is now in place by the bed. You are right - they are rather like "Princess and the Pea" beds, and many people appreciate having the step stool. Thank you again for your helpful feedback!

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