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Holiday Inn Express Santa Fe - Cerrillos
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Reviews (272)
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All reviewshi expressroom was cleanroad noisebooked this hotelbreakfast baran older propertyup to datethe staff was friendly and helpfulnice breakfastnice stayfree breakfastdowntownsantasquare
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131 - 136 of 272 reviews
Reviewed August 18, 2014

The building has seen better days. Corridors are dingy and have unpleasant odors. The suite was a basic room with a hide a bed. The room looked as though several attempts were made to renovate it, but the craftsmanship was very poor. The room however, was very clean and all amenities were well stocked. The breakfast area was very clean and well stocked with enough seating for all. The best part of our stay was the friendly staff at the front desk. The young young lady at the front desk was very helpful and even took the time to register me with the hotel's reward program.

Stayed: July 2014, traveled with family
Thank Charles V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded August 27, 2014

Dear Charles V,

Thank you for taking the time to provide us feedback about your stay. We greatly value our guest's comments and take them as opportunities to keep improving our services.

You will be happy to know we are currently installing brand new carpet in all our rooms and will be ready for you on your next visit!

Ale Rodriguez
Hotel General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

This property used to be a Travelodge and it still looks like one. Holiday Inn Express needs to overhaul this property and bring it up to the standards of the brand. Shabby rooms, dusty floors and carpets, and tired looking bathrooms. Had a lot of trouble with the WiFi.
Also, you cannot walk to any of the old Santa Fe attractions.

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank BlackJack2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded August 13, 2014

Dear BlackJack2001,

Thank you for taking the time to share your thoughts and concerns. I am sorry to hear your expectations were not met with our property. We have started our renovation projects and will continue through out the year. I trust you will find many positive changes on your next visit.

Ale Rodriguez
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014

The staff at this hotel was wonderful & helpful. I would certainly do a return. The breakfast was well stocked & really good & had a good variety. I will definitely recommend it to my friends.
I hope they will get a new shuttle bus.

Room Tip: I can't say anything about other rooms but ours was wonderful.
  • Stayed: August 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Judy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded August 11, 2014

Dear Judy F,

Thank you very much for taking the time to compliment our Holiday Inn Express Santa Fe and our team!

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2014

It has been several months since visiting the Holiday Inn, in Santa Fe, NM. I am pleased to say that the location is well maintained and the staff from check in to check out was great. The free breakfast is very good for motel food.

Room Tip: If yu can get a room facing the West end, the views are much better.
  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank TimWW_ELP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded August 11, 2014

Dear TimWW_ELP,

We really appreciate you taking the time to recognize our Team's efforts to ensure our guests are happy with our services. We appreciate your loyalty to our Holiday Inn Express Santa Fe.

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2014

The staff at the hotel is what makes it. You can't beat the customer service and the sincere friendliness. The hotel has good energy and is a good place to stay the night or a week. Places to eat are close by. I would definitely stay here again.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank moreandale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded August 11, 2014

Dear moreandale,

Thank you for choosing our Holiday Inn Express Santa Fe to host your visit!

We are pleased to hear you found our team to be friendly and with positive attitude. We have a great team I place that is always eager to ensure our guests' satisfaction and comfort.

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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