This hotel's experience started badly. I had called up weeks before arriving to ask if we could have an early check-in. They said it would likely be possible, but we had to call the morning that we were coming in to confirm a room's availability. We did just that and then called a couple of more times on the way to verify and they said A-OK, but when we got there – guess what? There was no room ready to be occupied. They scrambled to get one ready, but we were very tired and I was genuinely pissed. Reliability, the need to trust what people tell you that they will do that they will actually do it is near the top of my pyramid of expectations of people's behavior, particularly for those to whom I am paying good money for services. I was seething and this was not a good start. Fortunately, the stay from that point on was very good.
They put us in what they call a casita. This was one of four separate structures from the main hotel, each having 4 rooms on each of the two floors. This was very private and quiet, particularly due to the lack of elevators, ice and vending machines or in our case, any other guests ( at least I did not hear any ). A spacious, clean, quiet room with excellent bedding is nirvana for me. This casita fit the bill. The only negative was that I had to haul my laundry over to the main building, but this was a small price to pay. This was a real suite, with a large living room and kitchen and then a separate large bedroom. We hadn't had anywhere near this much space since we stayed at the Fours Seasons in Las Vegas (alright, the Four Seasons was a lot bigger, but that was a palace). It was a lovely space, brand new, just like the hotel, itself. The bathroom was surprisingly cheap looking, but completely serviceable. The suite was so comfortable that we decided to just stay in and relax, even though we were completely settled by 3PM.
This was only our second time at a Homewood Suites. The first was in Washington, D.C., where it was also very nice and offered a good breakfast. So I finally decided to try one again, years later. The breakfast was still good. What was even better was the food in the evening, which they serve Monday through Thursday. They had a very tasty fried chicken, salad, rolls, drinks, etc. We enjoyed it so much that we loaded up to take back to the fridge in our room for a picnic lunch the next day. The staff didn't stare at us nastily, like in some places. They offered boxes to pack the food. I loved the dining area which had very high ceilings and big, floor to ceiling windows, so that it was light and airy. While we didn't use it, they had a very nice pool.
Overall, we had one of the most relaxing lodging experiences we ever had, maybe the most relaxing. In fact, I could see going back there someday with the primary intent of spending a good percentage of our stay just vegging in the suite and lingering over our meals. There are only a handful of other hotels where I ever had a similar desire. The only negative, outside of the bad beginning, is that it is pretty far from the city of Santa Fe and if you you only have a day or two in the area, it may be more sensible to stay in town.
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- Also Known As:
- Homewood Suites Santa Fe Hotel Santa Fe
- Homewood Santa Fe
- Santa Fe Homewood Suites