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“Excellent - but not 5 stars”

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Inn of the Five Graces
Ranked #1 of 60 Hotels in Santa Fe
Certificate of Excellence
London
Level Contributor
51 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Excellent - but not 5 stars”
Reviewed September 24, 2008

Let me say right at the start that is an excellent hotel which I loved but is let down in one key respect - more on this anon.

The hotel is based a 10 minute walk south of the plaza on a small side road which is one way only. I was surprised just how small this road is for a city centre hotel in the US and it gets very little traffic. Parking is either in 5 or so places on the street or in a small private parking lot next to the hotel. Staff will help with this.

The main part of the hotel (reception, breakfast room etc) is on the south side of the street. Most of the rooms are in adjacent buildings on that side of the street which backs onto the car park for the Capitol buildings. Some other rooms are on the North side of the street and seemed quite close to the sidewalk.

From what I could tell the rooms are all very different so I would urge anyone booking to take advice from reception on needs and requirements before making a reservation. We booked a premium suite. For this we got a small seating area with lounging and dining chairs, a TV and a table and kitchenette; a small bedroom with a supremely comfortable king sized bed; and an enormous bathroom. The bathroom had a huge tub, big shower, double basins and WC and also had underfloor heating. Loads of towels and hot water.

The decoration was absolutely fabulous with a unique blend of Eastern and local influences. The tiling in the bathroom has to be seen to be believed. All done with exquisite taste. If I'm quibbling the rooms areas (other than the bathroom) are not huge, they are a bit dark as the windows are small, the storage drawers were a bit off their runners so awkward to open and close. Also maintenance could do with replacing a couple of blown lightbulbs. Overall though we could not have been happier with this aspect.

Check in was quick and efficient and we had plenty of good humoured help getting our large number of bags from our car to our room; likewise with check out. Housekeeping was first class and invisible. It just happened and could not be faulted. The room was kept immaculate

Breakfast could be taken on the patio or in the dining room. Coffee and juices were good. There was a menu of 6 or 7 entrees plus fruit, oatmeal etc. These were all prepared to a high standard and the selections were interesting eg breakfast burritos, heuvos racheros. This is included in the room rate.

All the staff we were met were cheerful and efficient and helped as needed. We also had good help before we arrived with restaurant bookings.

At nights the hotel is lit up with subtle lighting which enhanced the beauty of the place.

It is very expensive ($600 per night) and the service charge certainly added to this. We were a bit disappointed with this. Yes there is no need to worry about tipping which helps and there is a good selection of free soft drinks in the in room fridge. But we expected a bit more Eg free margueritas - I thought I read about these in earlier reviews: anyway there aren't any which may or may not be due to a (newish?) state law prohibiting sale of alcohol in rooms. Also the much trumpeted chips and relish only appeared on our first day and consisted of a small bowl of blue corn chips and a couple of small dishes of dipping relish. Disappointing.

So why not 5 stars? Well some of the above points but principally something that is sadly out of the control of the hotel. If you, like us, are in certain rooms overlooking the aforementioned car park, don't bet on sleeping past 7.00am. Every morning at that time a trash cart arrived in the car park to empty the bins. This consisted of a good 3-4 minutes of deafening banging, resounding thuds and pneumatic wheezing from the truck very close to the rooms. Additionally on some mornings there are delivery trucks - one morning this was at 6.00am - who leave their engines running for 10 minutes or so. We sleep with the windows open but even if they had been shut the windows are only single glazed so would not offer much noise insulation and you can feel the thuds. On the plus side it gets you out of bed for the day but it would be nice to have the choice. And at this price these things matter.

Across the courtyard is the Pink Adobe restaurant now owned by the hotel. We ate there once and it was fine but not exceptional.

  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Diz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
AUS
1 review
Reviewed July 12, 2008

I stayed at the Inn of the Five Graces for a month in April while I was in Sante Fe for a photography course. Feeling at home is very important to me. This facility is wonderful but more importantly the people are incredibly friendly. The general manager Jennifer set an amazing example for the staff and everyone made me feel as though I was at a home away from home. The food is great, the facility excellent, the accommodations rustic and beautiful.

Stayed April 2008
Helpful?
Thank BellaBearschild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teaneck, NJ
Level Contributor
128 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed July 1, 2008

Just returned from 4-5 day trip to area; to celebrate time away with husband! First time to Santa Fe ever and I am seasoned traveler. Loved loved loved this Inn. Place is spectatcular--each room uniquely appointed, surrounding quaint and comfortable courtyard. Have never had such an attentive staff--as if there was a personal concierge following you --to make dinner plans, suggest activities, recommend shops, lend blankets for chilly opera, park your car, etc. They are there without being at all intrusive. Jennifer the manager is amazing. Breakfast and endless (and free) snacks and beverages are perfect. Crowd seems to all be very happily married (and gay) couples who were in very long term rtelaionships, there to enjoy scenery, outdoors, art, music, and food. Perfect adult playground. Very happy and beautiful hotel. recommend it highly. Like a Ritz Carlton with only 25 rooms and the best staff on earth.

  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank NomadicNina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 27, 2008

As this is my third stay at The Inn of the Five Graces; in fact
I'm still here, I won't go on about all the wonderful aspects
that I've covered before and there are plenty of recent reviews
that say all I could say, by better writers than I.

However I must strongly disagree with so many reviewers
who indicate that this hotel is not pet friendly. This is one of
the most pet friendly hotels I've ever stayed in; and they go
out of their way to cater to pets by way of accommodating
them with treats, toys, other food and all the rest. They even
have little signs to hang on the door to warn room staff that
there is a pet inside.

Another new aspect: They have bought the Pink Adobe
and are finishing the patio area that adjoins the hotel to
this wonderful Santa Fe stalwart restaurant and bar. When
the courtyard is finished, which is soon, the pavers will be
heated, there will be an open grill with a chef and a fire pit.
The breakfast room, off the lobby, will still be serving a full
breakfast menu.

So while I still say that people with little kiddies and babies
should go elsewhere and this isn't a pool hotel, there is no
place better for Adults of all ages, teenaged kids and kids
over the age of 8, approximately. It's a very romantic honeymoon spot, and lovely for the elderly, and couples.
It's the perfect place to find peace, tranquility and comfort.
One feels cozy and remote and yet the hotel is only two
blocks away from the main plaza and all attractions.

The decor is beyond fantastic and the staff, as always, friendly,
accommodating and kind...and extremely well versed in all
things hotel and Santa Fe.

Operacat, Los Angeles, CA

  • Liked — Beauty, comfrot, style and location
  • Disliked — Nothing Disliked
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank operacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 26, 2008

If you only read this sentence......Please do not consider staying anywhere else.

We were staying at a different hotel in the Santa Fe area that had water issues and at 9pm we called the Inn of the Five Graces and they accomodated us. We had the luxury of seeing two rooms and I can say they were both fabulous. The beds are wonderful and the smell of old wood in the rooms was wonderful. There are wood burning fireplaces in each room (just remember to push the grate to the very back).

The wine and cheese on Saturday was great and the General Manger was a delight to speak with. The breakfast is included and you can have it delivered to your room. The food was wonderful and prepared to order.

We will be going back to Santa Fe, just to stay at this Inn.

The Two Doctors.

  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Okiedocs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 26, 2008

Having relied on trip advisor countless times, I felt compelled to write a review on behalf of the Inn of the Five Graces. We stayed in a renovated villa (Lucky number 13) for our anniversary and it was one of the most pleasant surprises ever. A lover of world travel and considered a hotel "snob" by family and friends since I have been known to complain about certain isolated Ritz Carlton, Four Seasons and Mandarin Oriental stays to name a few, the Inn of the Five Graces superceded any and every expectation I could have had or hoped for. The interior design was awe inspriring with artisitic merit, the service was of a five star boutique hotel, the staff could not have been any more helpful, needless to say, I finally found a hotel to compare others against. Even if a little pricey, it was worth every penny. Enjoy!

  • Liked — Everything!
  • Disliked — Self parking was limited but valet was always available.
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FloridaTravelSnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BajaFrog
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2008

Wife and I stayed at the Five Graces for 3 nights in late February.

Negatives--We booked a Deluxe Suite and unfortunately our room was across from the main lobby on the "un-renovated" side of the property. It was still a very unique, "rustic" room with a separate living room, bedroom and kitchen. Kiva woodburning fireplace in the living room. Complaints on this room were the annoying noises coming from the heater in the room as well as our upstairs neighbors as you could hear every footstep and movement. The other complaint was with the extremely small bathroom which contained only a tub with a curtain and was defintely not "luxurious". However, we were told they will soon begin renovating these units by turning the kitchen into a luxurious bathroom.

Positives--The incredibly friendly staff upgraded us on our 3rd night to a "premium suite" at no charge! This room (which is now my favorite room I have ever stayed in) had been renovated and it and the bathroom were incredible, comfortable and very luxurious! All drinks and food in "mini-bar" as well as breakfast each morning are included in your stay and the breakfast is not just a continental breakfast, it is a full cooked to order menu in which you could also order as room service!. As previously mentioned, the staff is excellent! Jennifer (Gen Mgr), Joel and Steve (our favorite) were as nice and accomodating as they could be! The property is very well located being only a 1-2 minute walk to the plaza.

This is one of our favorite hotels in not only Santa Fe, but anywhere and we will be returning again and again.

  • Liked — Room
  • Disliked — Noisy neighbors
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BajaFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn of the Five Graces

Property: Inn of the Five Graces
Address: 150 E de Vargas St, Santa Fe, NM 87501-2702
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Santa Fe
#1 Romantic Hotel in Santa Fe
#1 Spa Hotel in Santa Fe
#2 Family Hotel in Santa Fe
#9 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Inn of the Five Graces 4*
Number of rooms: 24
Official Description (provided by the hotel):
In one of Santa Fe’s most historic neighborhoods, designers Ira and Sylvia Seret, transformed a neglected cluster of traditional adobe buildings into a unique hotel. As internationally-known importers of exotic antiques, rugs, textiles and architectural elements, the Serets conceived the hotel as a showcase for their combined creative talents. From its 1996 opening as “Serets’ 1001 Nights”, the 24-suite hotel has been a magical retreat, brimming with the most exquisite of the Serets’ treasures, collected on travels through Central and South Asia. Sylvia Seret’s glorious, one-of-a-kind tile mosaics adorn the suites’ kitchens and bathrooms, while Ira Seret’s signature design style makes every space an extraordinary living experience. In 2002 the Inn was renamed to honor its sensuous atmosphere along with its many Afghan and Tibetan artifacts. The name, “Five Graces”, refers to an Eastern concept — the five graces of sight, sound, touch, smell, and taste. Each needs to be honored in the full experience of life. Over the years, the Serets’ original vision has been continually developed with meticulous attention to excellent service, cuisine, and comfort as the Inn has grown into newly acquired properties on its historic street. They continually enhance the hotel’s visual experience, updating design elements and collection pieces throughout. The Inn’s mission is to offer guests a uniquely unforgettable experience. ... more   less 
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Also Known As:
Inn Of The Five Graces Hotel Santa Fe
Inn Of The 5 Graces
Hotel Of The Five Graces
Of The Five Graces Hotel

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