You are reading this because you've found the highest-rated hotel in Santa Fe here on TA and now you want to know why. Short answer: I doubt you will ever have better service anywhere at any price. Want more? Read on.
My wife and I invited a very good friend of ours to join us for 3 nights in Santa Fe. She's just gotten over three months of post-operative recovery and desperately needed a getaway. Our friend has not traveled much and we knew she'd love New Mexico as we do and felt a splurge was in order. We needed a two-bedroom configuration and chose to stay downtown where we'd be within walking distance of the shops and terrific restaurants. After scouring the Tripadvisor reviews, the Inn of the Five Graces obviously was at the top of our list. I checked out their website and decided to book the Rosemary Suite, about 3 months in advance. They had a nice price break going so we jumped at the opportunity to stay at this property.
Vacation time finally rolled around and we found ourself driving from Sunport to downtown Santa Fe on a sunny Sunday afternoon. Don't expect a big sign announcing you've arrived at this property. Instead, the Inn just kind of appears on both sides of a narrow one-way street... so make sure you're looking for it or you might drive right on by. Once we pulled up to the curb, my wife hopped out of the rental car to start the check-in process. Almost as if they were waiting for us to arrive, no less than 3 staff members were outside helping us with our bags, and welcoming us as if we were family that they'd been expecting for hours.
All of the rooms/suites are scattered around gorgeous courtyards that I'm sure would have been more busy in warmer weather. Our suite was upstairs, and when they opened the door to let us inside, I felt almost like Dorothy walking into that technicolor land of Oz. I thought I knew what to expect based on the photos from the Inn's website... but trust me... nothing can prepare you for the incredible combination of tile work, tapestry and furnishings that will bewilder you. "This piece of fabric takes Uzbekistan artisans a year to make." "This armoire comes from reclaimed wood from 15th century India." You know. Stuff like that.
"Here's your stocked frig. You've paid for what's in there. Use all you want. Here's your selection of CDs for mood music. Here's your wonderful Desert Blend bath products from Taos." Picture our jaws on the floor at this point.
A cursory unpacking later, and off we go to make sizable contributions to the Santa Fe local economy. No sooner are the flames simmering down on my credit card but here's a call on my iPhone. I don't recognize the number so I let it go into voice mail. "Hello... this is Joshua from the Inn... I know you're out shopping now but if you don't mind we'd love to upgrade you to our house. We really like your positive energy and good vibe. If you want, we can pick up your bags and move them over while you're out." Remember that picture of my jaw on the floor. Repeat.
OK. The HOUSE. Whatever definition of opulence we had after seeing the Rosemary Suite needed immediate revision after seeing this incredible bunker for our getaway. 2000+ square feet of "you've got to be kidding me." Five fireplaces. Fully loaded kitchen. iPod playing through the whole place with individual room controls. HD flat screens everywhere. More tile than you can imagine. Floors. Walls. Ceilings. ON THE REFRIGERATOR DOOR!
Enough of the hardware already... lest you think my primary rave is predicated on this special upgrade. Take this urban oasis and now add on the level of service that would humble Four Seasons. I call over to the office to ask for some suggestions of where to take a scenic drive to fuel my photography passion. I would have been happy with a "take highway 14 outta town and head south for great mountain views blah blah blah..." Nope. Not here. Here comes Joshua over with a handful of google maps he's just printed out for us. What's more, his friend knows of a great spot not on the map and he can even get you in to the O'Keefe Museum even though it's closed because he knows the guy... THAT is service, folks. Here's another small but important example of their hospitality. You get a couple of cookies at turndown time. The first night, we enjoyed chocolate chip cookies. The 2nd night, the cookies were a flavor we didn't like as much. I called them the following morning and half jokingly said "and could we possibly get those chocolate chip cookies with turn down tonight?" Well... not only did we get them... I think we had about 10 on a plate that night! There's a cooked-to-order breakfast menu included in your tariff so make sure to take advantage of that either in your room, their dining room or outside if weather permits.
Are their any negatives? Only if you're interested in seeing spectacular mountain vistas from your room. This IS a downtown hotel, so you're going to hear a little traffic here... maybe a garbage pick-up there. BUT the interior spaces are so amazing I doubt many will quibble with the location since the spectacular NM scenery is only minutes away, and there is plenty of beauty in the courtyards they've created in the complex.
Thanks to everyone at the Inn for making our stay so memorable. I don't know if we'll book the house... but we'll be back soon!
- Official Description (provided by the hotel):
- The Inn of the Five Graces combines luxury with an aura of mystery. With an ethnic décor enhanced by East Indian and Tibetan antiques, oriental carpets and nomadic textiles combined with Southwest architecture, the interiors feature many handcrafted pieces as well as spectacular tile mosaics. Passionate about this land with its wealth of Indian legends, the owners invite you to embark on a sensory voyage to fully savour this melting pot of cultures and colours. ... more less
- Reservation Options:
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- Also Known As:
- Inn Of The Five Graces Hotel Santa Fe
- Inn Of The 5 Graces
- Hotel Of The Five Graces
- Of The Five Graces Hotel