I feel I must say that I am guilty of never having post a review when very well deserved and this one is over due. If it weren’t for the Inn’s staff I would have never known of Trip Advisor. Upon driving up to the hotel Kandice was eagerly waiting outside as if only for us, a first at any property we have ever stayed at. Before we could get into the office our bags were already being hauled off to our suite and the car was already being parked, service at its best if you ask me. My wife and I entered the office and were greeted by Joshua who had warming/welcoming smile that reminded us both of being kids treated like adults. He walked us to our suite which was Jasmine and as he perfectly described about this room, “it was opulence at its finest, and visions of grandeur detailed just for us.” Throughout our stay the Inn’s staff was more attentive and helpful than I had ever experienced, I think my wife would as well agree. From daily newspapers to espresso, having wifi and breakfast, use of their fitness center, 24 hour concierge assistance and ALL of the other inclusives this property adds, why wouldn’t you stay here? The only reason for writing this review is because this property is non-tipping, something I didn’t find out until the end of out stay. Upon checkout, I did try to tip Joshua as he was an asset to our stay that we will never forget. Not only did he refuse the tip, but he kindly asked if in lieu of the tip, I’d be so kind to post a review for the property and staff. He explained to me that he does appreciate the observance of good service, but it isn’t money that drives the staff. It is the happiness of the guests and the willingness of being able to be there for us. Only once in my life have I experienced a staff member not refer to himself as I, but to himself as we and us and actually make it about a team environment. This was a general manager of a Mandarin Oriental in Asia. Only he has ever stuck in my head as wanting to re-visit because of over the top service. Now I have found my second. As long as Joshua is at this Inn we will return. He is an employee that will go far not only in life, but with how he provides customer service! When you visit Santa Fe, you NEED to stay at the Inn Of The Five Graces and nowhere else. Yes, the rates are a bit higher but once you do look at what is included I can tell you NO where compares and the service is unlike any, anyone can experience. Thank you Joshua and Kandice for making our stay what it should have been! We will see you next winter!
- Official Description (provided by the hotel):
- The Inn of the Five Graces combines luxury with an aura of mystery. With an ethnic décor enhanced by East Indian and Tibetan antiques, oriental carpets and nomadic textiles combined with Southwest architecture, the interiors feature many handcrafted pieces as well as spectacular tile mosaics. Passionate about this land with its wealth of Indian legends, the owners invite you to embark on a sensory voyage to fully savour this melting pot of cultures and colours. ... more less
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- Also Known As:
- Inn Of The Five Graces Hotel Santa Fe
- Inn Of The 5 Graces
- Hotel Of The Five Graces
- Of The Five Graces Hotel