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“Not what it is suppose to be.”

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Bishop's Lodge Resort & Spa
Ranked #44 of 61 Hotels in Santa Fe
Reviewed September 21, 2007

One expects certain expectations will be met when one books a hotel in a certain price range. Bishops lodge could be a class hotel, currently it lacks.

Beautiful setting and the Chapel makes the other issues almost tolerable. There is no attention to detail. Cigarette butts just outside of the first floor patio, holes in the wall in our room, phone didn’t work in room, servers and bartender get big thumbs down. I have never tasted worse drinks than what came from the bar. Severs make the restaurant which does have very good food a memory worth forgetting. Front desk and restaurant hostess were on there game everyone else didn’t show up. Room service was way overpriced but they did try hard. I’m going to rethink about returning to Bishops Lodge on upcoming scheduled trips. It always comes down to what level of service and memories the managers want to instill with visitors. Currently it is mediocrity.

  • Stayed: September 2007, traveled as a couple
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2  Thank DuaneM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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545 - 551 of 637 reviews

Reviewed September 13, 2007

We have a mixed review of the Bishop's Lodge. We bid $80 for a 3* on Priceline and got the Bishop's Lodge. The total cost on priceline came to about $100 but when we got to the hotel we were told that we would be charged a mandatory $15/day/person "resort fee." I'm not sure what a "resort fee" is but I'm pretty sure it allows us to wander around the place and use the pool and fitness center. Our room was of standard hotel size with a nice balcony but the "queen" bed was actually two twins pushed together to form one. The shower water never really got hot (uncomfortably tepid) even while leaving the cold water turned off. The grounds were nice with many walking trails. The resort is about 5 min from town by car. They have a shuttle to downtown but it only runs 3 times at something like 10:00am, 12:00 and 6:00 pm. I would hope that the pricier rooms are much nicer than the one we got. The concierge was very helpful and spent a great deal of time with us going over the history of the place and gave us a great itinerary of stuff to do in town and on the way to Taos. It's probably a nice resort at full price but we were looking for somewhere to stay for one night through priceline. Probably won't use Priceline for that again (Hotwire's total cost seems to work out better)

  • Stayed: September 2007, traveled as a couple
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1  Thank gumba69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2007

Awful, retrofitted 1915-1920 rooms (unless you are willing to pay over $400 per night). Their $200 room would be a $39 room in a third class motel. Terrible food. Surly, inexperienced service staff (when you can find them). Hot water either off or at a minimum. Billing mistakes. Inconvenient parking. This place stinks (literally...our room smelled of mildew and must). Avoid this hotel at your peril. And by all means, do not book far in advance...they might be out of business by the time you arrive. If we weren't with a wedding group, we would have checked out.

  • Stayed: August 2007, traveled as a couple
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6  Thank Chocduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2007

We stayed at the Bishops Lodge one night while on a quest to find a location to hold our wedding. The grounds are absolutely beautiful - great for hiking, relaxing, family activities, etc. We loved that you get the feel of being in the fresh NM mountains but are also still very close to downtown Santa Fe. The rooms, however, were only average (particularly for the price). As an example, our showerhead was old and didn't work very well.

  • Stayed: September 2006, traveled as a couple
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3  Thank tepirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2007

Incredibly beautiful setting. Very relaxing. Enjoyed sitting by the pool (and the poolside bar), relaxing on the patio outside our room and sipping coffee on the morning and admiring the view. Shuttle service into town was also a plus. Service and amenities were outstanding. Wish we would have arrived earlier and stayed longer. Hope to go back soon.

  • Stayed: July 2007, traveled as a couple
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5  Thank hopelesslylost_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2007

We spent four days at Bishop's Lodge. It was highly recommended. The website is enticing, and it's an absolutely breathtaking setting. We were greeted by a very nice lady at the front desk who took the time to map out the property for us, even though she was quite busy. She was the exception, however, as later during our stay, one front desk lady twice made us feel like we were imposing -- she shouldn't be allowed to deal directly with guests. Our next stop was our room -- very large, lodgey-feeling, but musty and dark. The bed was very comfortable. The carpeting needed cleaning; the safe didn't lock; the robes were on a high shelf, folded to look like extra linen, so we didn't find them until the last day; the sink at the bar was stopped up; the in-room coffee lacked the necessary accompaniments (stirrers, cream, etc.); the air conditioning unit was very loud. Didn't try the fireplace because it didn't get cool enough in the evenings. They urge guests to conserve natural resources by using towels for more than one day and even show you how to indicate you're willing to comply -- and we did -- yet housekeeping changed the towels daily anyway. Room service was over 45 minutes late beyond the time they quoted -- with no explanation or apology -- and it included more than $4 in additional fees not explained in the menu. We called for tray pick up -- twice -- and the tray sat outside our room, in the open, where the little critters could come by and enjoy the leftovers, for 2 days (we're not exaggerating). Even housekeeping walked by it. The $15/person resort fee is ridiculous. But hang on.....there's also a $5/day fee (yes, a day!) for housekeeping gratuity! Quite unexpected. So you automatically tip housekeeping no matter the quality of service (ingenious way to augment a salary budget, don't you think?). The food was very good but the service mediocre. The chapel at the top of the little hill is delightful and on the national register of historic places, but they keep two rooms locked up which an employee said are used as storage. What a shame. As for the spa....ah, that was the difference!
Greatest massage ever, and a full hour, too. The spa is well kept and the staff is friendly. Made you want to curl up in your soft robe and stay for a lot longer. Their signature products are very nice, too. But they need to tell the grounds crew around the spa to keep it quiet -- high-paying guests relaxing! Would we go back to Bishop's Lodge? No, it's overpriced for what they deliver and they nickel and dime you to death. We've stayed at better properties all over the country for the same or less price. If BL wants to play in the big leagues it has to upgrade the facility and hire staff who want to serve the guests, not just tolerate them.

  • Stayed: July 2007, traveled as a couple
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4  Thank travelthrubooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2007

In Dec. 2007 my family stayed at the Bishop's Lodge and overall had a good experience. Our room was not upscale by any means, but it suited our needs and was comfortable. Due to snowstorm we had to stay on an extra night and management was very helpful. Due to this experience I decided to book my family into a Deluxe King Suite for two nights at the Bishop Lodge this summer.

When we arrived at the property we found the pool was not working. And the children's program was not happening. These are the reasons I booked at that hotel. After much discussion the manager took the resort fee off our bill, which was $14.00 for my husband and $14 for myself. Since we were paying $499.00 per night, I was not overly pleased.

When we arrived at our room, we saw the wild animal critter truck driving away. We walked into our room, which was an enormous old room. When we walked into the bedroom a strong scent overwhelmed us. My 5 year old ran out of the building, as I realized the wild critter truck we saw, was just here dealing with skunks. It seemed like a joke. $500 for an old room that smelled like skunk and no pool or children's program.

Since the hotel has a 72 hour refund policy, they were not quick to return our money. They showed us two other nicer rooms, but these did not have enough beds. They did not have the room I booked available. Finally the young girl at the front desk gave me a refund. She was very pleasant, but she was not management.

Now after a 6 hour drive with 2 hungry kids we had to find a hotel. After calling several hotels to find them booked, we eventually lucked out with the Hotel Santa Fe.

Bishops Lodge is located in a beautiful place. It could be an amazing resort. However, all the rooms should be redone if they want to be in the luxury resort arena. This hotel is understaffed relying on college students to run children's programs. The spa is quite nice. Too bad the whole hotel isn't as nice.

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7  Thank GoodKarma4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bishop's Lodge Resort & Spa

Address: 1297 Bishops Lodge Rd, PO Box 2367, Santa Fe, NM 87506-6900
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Santa Fe
#11 Spa Hotel in Santa Fe
Price Range: $129 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bishop's Lodge Resort & Spa 3*
Number of rooms: 91
Official Description (provided by the hotel):
In August of 1851, a Frenchman, Jean Baptiste Lamy, arrived in the NM Territory as the first Bishop of Santa Fe. Here he built a private retreat; his chapel still stands today, now on the national register of historic places. After Lamy's Death, the land was acquired by the Pulitzer publishing family as a private vacation retreat. In 1917, the Thorpe family from Denver fell in love with these pristine acres, bought the property and developed the first resort in the state. Today Bishop's Lodge comprises 15 lodges for a total of 110 rooms ranging in sizes from 250 sq feet to 450, not to mention a 2000 sq foot Presidential Suite. Many of our rooms feature fireplaces and the majority all have outdoor access to patios, lawns or balconies. Our ShaNah Spa and Wellness Center which opened up in June of 2002 is a sanctuary where one can take time out to be nurtured by Mother Nature, guided by ancient wisdon and touched by angels. The experience may change your life. Other activities are abundant such as: trap/skeet shooting (offered to groups of 10 or monmre roomnights), horseback, pony trail rides, hiking, mountain biking, fitness center, excercise studio, outdoor pool, whirlpool and tennis to mention a few. Bishop's Lodge is located just 3 miles from the Historic Santa Fe Plaza. Complimentary shuttle service is provided by the lodge at scheduled times daily. ... more   less 
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Also Known As:
Bishop`s Lodge Resort And Spa
Bishop`s Hotel Santa Fe
Bishops Hotel Santa Fe
Bishops Resort Santa Fe

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