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“Big Leagues Wannabe” 2 of 5 bubbles
Review of Bishop's Lodge Resort & Spa

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Bishop's Lodge Resort & Spa
Ranked #40 of 60 Hotels in Santa Fe
Virginia Is For Lovers!
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Big Leagues Wannabe”
2 of 5 bubbles Reviewed August 15, 2007

We spent four days at Bishop's Lodge. It was highly recommended. The website is enticing, and it's an absolutely breathtaking setting. We were greeted by a very nice lady at the front desk who took the time to map out the property for us, even though she was quite busy. She was the exception, however, as later during our stay, one front desk lady twice made us feel like we were imposing -- she shouldn't be allowed to deal directly with guests. Our next stop was our room -- very large, lodgey-feeling, but musty and dark. The bed was very comfortable. The carpeting needed cleaning; the safe didn't lock; the robes were on a high shelf, folded to look like extra linen, so we didn't find them until the last day; the sink at the bar was stopped up; the in-room coffee lacked the necessary accompaniments (stirrers, cream, etc.); the air conditioning unit was very loud. Didn't try the fireplace because it didn't get cool enough in the evenings. They urge guests to conserve natural resources by using towels for more than one day and even show you how to indicate you're willing to comply -- and we did -- yet housekeeping changed the towels daily anyway. Room service was over 45 minutes late beyond the time they quoted -- with no explanation or apology -- and it included more than $4 in additional fees not explained in the menu. We called for tray pick up -- twice -- and the tray sat outside our room, in the open, where the little critters could come by and enjoy the leftovers, for 2 days (we're not exaggerating). Even housekeeping walked by it. The $15/person resort fee is ridiculous. But hang on.....there's also a $5/day fee (yes, a day!) for housekeeping gratuity! Quite unexpected. So you automatically tip housekeeping no matter the quality of service (ingenious way to augment a salary budget, don't you think?). The food was very good but the service mediocre. The chapel at the top of the little hill is delightful and on the national register of historic places, but they keep two rooms locked up which an employee said are used as storage. What a shame. As for the spa....ah, that was the difference!
Greatest massage ever, and a full hour, too. The spa is well kept and the staff is friendly. Made you want to curl up in your soft robe and stay for a lot longer. Their signature products are very nice, too. But they need to tell the grounds crew around the spa to keep it quiet -- high-paying guests relaxing! Would we go back to Bishop's Lodge? No, it's overpriced for what they deliver and they nickel and dime you to death. We've stayed at better properties all over the country for the same or less price. If BL wants to play in the big leagues it has to upgrade the facility and hire staff who want to serve the guests, not just tolerate them.

  • Liked — the scenery and the spa
  • Disliked — overpriced for what they delivered
  • Stayed July 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank travelthrubooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
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English first
Texas
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed August 7, 2007

In Dec. 2007 my family stayed at the Bishop's Lodge and overall had a good experience. Our room was not upscale by any means, but it suited our needs and was comfortable. Due to snowstorm we had to stay on an extra night and management was very helpful. Due to this experience I decided to book my family into a Deluxe King Suite for two nights at the Bishop Lodge this summer.

When we arrived at the property we found the pool was not working. And the children's program was not happening. These are the reasons I booked at that hotel. After much discussion the manager took the resort fee off our bill, which was $14.00 for my husband and $14 for myself. Since we were paying $499.00 per night, I was not overly pleased.

When we arrived at our room, we saw the wild animal critter truck driving away. We walked into our room, which was an enormous old room. When we walked into the bedroom a strong scent overwhelmed us. My 5 year old ran out of the building, as I realized the wild critter truck we saw, was just here dealing with skunks. It seemed like a joke. $500 for an old room that smelled like skunk and no pool or children's program.

Since the hotel has a 72 hour refund policy, they were not quick to return our money. They showed us two other nicer rooms, but these did not have enough beds. They did not have the room I booked available. Finally the young girl at the front desk gave me a refund. She was very pleasant, but she was not management.

Now after a 6 hour drive with 2 hungry kids we had to find a hotel. After calling several hotels to find them booked, we eventually lucked out with the Hotel Santa Fe.

Bishops Lodge is located in a beautiful place. It could be an amazing resort. However, all the rooms should be redone if they want to be in the luxury resort arena. This hotel is understaffed relying on college students to run children's programs. The spa is quite nice. Too bad the whole hotel isn't as nice.

  • Liked — Beautiful location
  • Disliked — We were not accommodated
  • Stayed July 2007, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank GoodKarma4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Santa Fe hotels

Dallas, TX
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed August 5, 2007

Could there be a bigger rip-off than this hotel? We paid over $400/per night for this hotel and our room, one of the "older" rooms, looked like a seedy roadside motel. The room smelled musty and the air conditioner was a loud clunky unit. When I asked to be moved to one of the newer rooms, the reception desk told me, without even looking at their computer, that they were all booked. Furthermore, they make you pay a "resort fee" of $18 per person so that you can lay at the pool and work out at the tiny little gym. One would think that, for $400+/night, the pool was included. I was expecting Four Seasons type service and quality and I was heavily disappointed. I strongly advise you to avoid this hotel.

  • Liked — Location
  • Disliked — The room
  • Stayed July 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank SwimBikeRun71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 23, 2007

This is a beautiful, historic, secluded resort, but not for travelers passing through. It is not convenient to I-25, and neither the gal at the front desk OR the concierge could tell us how to get back to I-25 the next morning!!! I agree with Slobina from Austin about the resort fee being ridiculous! I think it is Priceline's fault, but the "fine print" does mention possible additional charges. Anyhow we paid $29 to park overnite since we did not have time to use the spa, fitness center, pool, etc. That is not right. If you have a week, are interested in hiking and riding horses, it would be ideal. We had dinner in the restaurant and it was wonderful.

  • Liked — Quiet and peaceful, wonderful restaurant
  • Disliked — Isolation from the city
  • Stayed July 2007, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank RETSecretary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
110 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed July 23, 2007

Don't arrive early. Arrived at 3:00 p.m.and was told that room was not ready. Check-in staff not interested, just told us to go away and come back in an hour! No apology or offer of a drink or anything. No warm welcome, customers seemed an inconvenience!

Also be aware of resort fee which is added to room rate, which apparently covers various items including parking!

Phone in room was faulty and staff didn’t seem to care.

Unfortunately for the cost would not want to return.

  • Liked — Room size
  • Disliked — Service
  • Stayed July 2007, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank ace97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble, Texas
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed July 22, 2007

The property is awesome! The Hotel rooms need to be razed and rebuilt. This was a total let down. Like many of the other reviewers I expected a luxury resort but what we got was seventies shabby. The room we "upgraded" into was suppoesed to sleep four. It did because we are very adaptable. Oh and don't forget to factor in the charge for parking before you go. An extra $15 a day so you can park down the hill a half mile from your unit because they don't have enough spaces. There was an air conditioner in the room for show that didn't work. The carpet was so old I could only tell it wasn't a growth by looking under the equally old furniture (not yet antique desk). Heater falling apart in bathroom, fixtures loose, doors wouldn't close. When one leaves thier room you can still imagine it is a luxury resort. Great food at the restaurant, beautiful pool, and spa.

  • Liked — Outside
  • Disliked — Inside
  • Stayed July 2007
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank JoeTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 18, 2007

We are from New Mexico and wanted to stay in state for a short anniversary trip. I purchased a two night stay in a traditional room online for $119. After reading the reviews I was worried about my choice. When we arrived, I was first struck by the beauty of this mountain resort. The young receptionist was friendly and said she'd check to see if our room was ready. I asked her to describe our room, since I had read some unflattering reviews about the traditional rooms. She acted surprised and said, "well, many people don't realize that they are in historical buildings." I then quickly asked her how much an 'upgrade' would cost. she acted offended, but started to look. She said a "deluxe king" would be $179. my husband said sure go for it, I was not so ready! She spent many minutes searching her computer, and then she said under her breath, "oh, its the same." When she gave us our room assignment, she pointed out that the "upgrade" would not cost us more. (I didn't ask why!) She then asked if we knew about the "spa fee". feigning ignorance, I said no, and she had us sign a paper that "explains it" saying that we will be charged $14.50 PER PERSON, PER NIGHT, for use of the spa....if you use it or not. So with our $119 room, spa fees $29 and taxes $15 , per night, our two night stay was $324. ( average $162 per night) We stayed in the Chamisa Lodge, ground floor, Deluxe King Rm 204.
Being a New Mexico resident, gives us a differest perspective than other guests. I need to address the comments from other reviewers about the "poor upkeep of the grounds." First, understand, that this resort is in the high desert region. That means very little rain and high altitude. The area is rocky,dry, brown and with minimal plants. Because of the elavation and winter snows, there are plenty of trees and shade, but you will not find lush green "natural landscaping". The area around the main lodge and pool/spa are heavily irrigated and are manicured lawns. The rest of the grounds may look "unkempt" in their natural state of native grasses and plants, but come on folks, this is the desert and all plants here are respected for being survivors. If you want lush lawns, exotic flowering plants, and well-trimmed manicured landscaping, then this is NOT the resort for you. This is New Mexico at its finest!! The buildings are beautiful, the workout room is small, the spa "rooms" are relaxing and quiet in that wonderful New Mexico way! There are many trails to enjoy short or long walks on.
This resort is about a ten minute drive from the city's plaza, but the resort does provide shuttles to and from. Overall, we were very happy with this hotel and would recommend it to others. The price they ask seems rather high, but bargains are available. Go and experience New Mexico! See my pictures for a small glimpse.

Stayed July 2007
Helpful?
7 Thank SuzyNM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bishop's Lodge Resort & Spa

Property: Bishop's Lodge Resort & Spa
Address: 1297 Bishops Lodge Rd, PO Box 2367, Santa Fe, NM 87506-6900
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Santa Fe
#11 Spa Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bishop's Lodge Resort & Spa 3*
Number of rooms: 91
Official Description (provided by the hotel):
In August of 1851, a Frenchman, Jean Baptiste Lamy, arrived in the NM Territory as the first Bishop of Santa Fe. Here he built a private retreat; his chapel still stands today, now on the national register of historic places. After Lamy's Death, the land was acquired by the Pulitzer publishing family as a private vacation retreat. In 1917, the Thorpe family from Denver fell in love with these pristine acres, bought the property and developed the first resort in the state. Today Bishop's Lodge comprises 15 lodges for a total of 110 rooms ranging in sizes from 250 sq feet to 450, not to mention a 2000 sq foot Presidential Suite. Many of our rooms feature fireplaces and the majority all have outdoor access to patios, lawns or balconies. Our ShaNah Spa and Wellness Center which opened up in June of 2002 is a sanctuary where one can take time out to be nurtured by Mother Nature, guided by ancient wisdon and touched by angels. The experience may change your life. Other activities are abundant such as: trap/skeet shooting (offered to groups of 10 or monmre roomnights), horseback, pony trail rides, hiking, mountain biking, fitness center, excercise studio, outdoor pool, whirlpool and tennis to mention a few. Bishop's Lodge is located just 3 miles from the Historic Santa Fe Plaza. Complimentary shuttle service is provided by the lodge at scheduled times daily. ... more   less 
Also Known As:
Bishop`s Lodge Resort And Spa
Bishop`s Hotel Santa Fe
Bishops Hotel Santa Fe
Bishops Resort Santa Fe

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