Deceptive bait & switch advertising. Not a 'resort and spa' at all --just a rundown, poorly managed cluster of motel rooms strung along a hillside.
Beautiful website, but in reality a dirty, threadbare operation. Our 'suite' had dirty, stained carpets seemingly from the 1970s, threadbare poor quality sheets and bedding, worn thrift shop furniture.
Our 1970s bathroom had a loudly buzzing neon light that maintenance never fixed. Bedroom TV looked from the 1980s. Air and heat was a feeble, noisy wall unit. A tiny micro-frig was crammed into what must originally have been a coat closet. The coffee maker made only half cups. The phone message system blinked continuously despite having no messages. there were real woodburning fireplaces in each room, but only one had necessary safety tools (poker, etc) and only enough pine firewood for a total of three fires, each about 15 minutes long, and over 3 days the firewood was never replenished.
"Resort" is completely false advertising. There is no "spa". Their one very basic pool is outdoors, unheated, unsheltered, on a basic concrete pad, which in NM means it's too cold to use any time of year but peak summer. The one 'jacuzzi' is hidden in a roofless concrete block corner that looks like it was originally intended to screen trash cans from view. On arrival the jacuzzi was freezing cold and water level was only about knee deep (!!!). I mentioned this to the front desk, who replied they had "no idea". Next day the water level had been restored to normal but the jacuzzi water temp was barely above October's air temperature. We could only take a couple minutes of this before having to get out, towel off (there are no changing facilities or even towel racks for the jacuzzi) & beat it back to our threadbare room. Some "spa", eh? The pool was always deserted so the other guests obviously found it unusable as well.
As to the "spa", there is one small room of basic exercise machines that you would expect at any $69 chain motel. Supposedly a local yoga person holds just one free class at 8 AM; nice, but so early who can use it? Later in the AM or PM would be much better.
Horseback riding is supposed to be part of the amenities. I asked about this at checkin; none of the three people at the front desk knew anything about it, no printed info available, they suggested I "call the stables tomorrow and find out". No one had the number for the stables and there was no phone guide in the room. We never did ride, and it turns out that would not have been included anyway. Another irritation : there is an unadvertised but mandatory "resort amenities fee" of $15 per person per day ( so for 2 people for 3 nights = $90 plus tax). This "fee" entitles you to absolutely, literally nothing. It's just a concealed way of charging $30+ more per night than the advertised rate online. If there were actually any resort amenities to enjoy I would not mind so much, but with no real "resort" on the site the fees just add insult to injury.
Parking can be a major problem. A few of the more remote units have their own spaces but the majority of rooms require you to park way down the hill and hike up a varying distance up a steep hill ( not fun in rain,snow or high winds, and certainly not for the elderly, etc).
Staff and service was a mixed bag, from fine to nonexistent, with several bad apples. The Chef is a very likable guy and his food is excellent. On the other hand, we waited our second morning for breakfast for almost an entire hour for scrambled eggs and toast ( the restaurant was 2/3 empty) before finally giving up and walking out. One nice chef and one nice waitress ( out of 4 or 5) but overall service was poor--and we are very undemanding and laid back.
Like other reviewers, we were so dissatisfied and disappointed that we would have checked out and gone elsewhere but the rooms were nonrefundable.
Like other reviewers, we won't be back. Too many other great hotel options in Santa Fe to return to the poorly run Bishops Lodge.
And like other reviewers, I agree it has a very scenic location about 5 minutes drive from Santa Fe. Eventually, some distant year in the future, some well funded chain will buy this property through Bankruptcy proceedings, invest millions bringing it up to par, and invest in good management and in training new staff. Until then, enjoy Santa Fe but avoid Bishops Lodge.
- Official Description (provided by the hotel):
- In August of 1851, a Frenchman, Jean Baptiste Lamy, arrived in the NM Territory as the first Bishop of Santa Fe. Here he built a private retreat; his chapel still stands today, now on the national register of historic places. After Lamy's Death, the land was acquired by the Pulitzer publishing family as a private vacation retreat. In 1917, the Thorpe family from Denver fell in love with these pristine acres, bought the property and developed the first resort in the state. Today Bishop's Lodge comprises 15 lodges for a total of 110 rooms ranging in sizes from 250 sq feet to 450, not to mention a 2000 sq foot Presidential Suite. Many of our rooms feature fireplaces and the majority all have outdoor access to patios, lawns or balconies. Our ShaNah Spa and Wellness Center which opened up in June of 2002 is a sanctuary where one can take time out to be nurtured by Mother Nature, guided by ancient wisdon and touched by angels. The experience may change your life. Other activities are abundant such as: trap/skeet shooting (offered to groups of 10 or monmre roomnights), horseback, pony trail rides, hiking, mountain biking, fitness center, excercise studio, outdoor pool, whirlpool and tennis to mention a few. Bishop's Lodge is located just 3 miles from the Historic Santa Fe Plaza. Complimentary shuttle service is provided by the lodge at scheduled times daily. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, TripOnline SA and Cancelon so you can book your Bishop's Lodge Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bishop`s Hotel Santa Fe
- Bishop`s Lodge Resort And Spa
- Bishops Hotel Santa Fe
- Bishops Resort Santa Fe