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“Luxx Plaza Hotel. A great place to stay”
Review of Luxx Hotel

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Luxx Hotel
Ranked #18 of 36 Santa Fe B&B and Inns
Certificate of Excellence
Monmouth, Oregon
Level 5 Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Luxx Plaza Hotel. A great place to stay”
Reviewed August 14, 2012

My wife and I stayed at the Luxx Plaza Hotel. We REALLY had a good time. We couldn’t check in until 4:00 PM but there was a festival going on in the Plaza so we had plenty to do. We found the room to be just what we needed. Good size, clean, and comfortable. Wide screen Google TV. Good sized fridge and microwave. The staff was very friendly. We had room number 8 and it was very quiet. Parking is nice in that it is in a locked parking garage next door. Easy walk. The Hotel is very close to the Plaza with a lot of great restaurants and shops. From what I saw this is not a full service hotel like a Doubletree or something but if you don’t need to be waited on this is the place. I highly recommend it. We absolutely plan on staying there again. It’s a 5 hour drive for us to get to Santa Fe and we plan on returning.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ysottot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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314 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
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English first
Zurich, Switzerland
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 5, 2012

First of all, I've seen a lot of reviews about the Luxx Hotel after I've booked it and was kind of scared to go there and did prepare for the worst!
But it was the coolest Hotel I've stayed during my vacation Road-Trip from TX to CA.
We've booked a double Bedroom for 4 (1 King and 2 Queen for the kids). When we arrived, the room wasn't available, so we got 2 separate rooms next to each other, which was great!
For the second night, we were moved into the room we've originally booked, the housekeepers moved the luggage, toiletries and all the stuff from the original room to the other one. When we came into the room, it was as we were never in an other, everything was placed exactly at the same place as it was in the old one. I have never seen something like this before and was very impressed!
The two bedrooms were separated with a door, every bedroom had it's large LCD-TV. The Wifi was fast and complementary.
Each room is styled differently, we had rooms 11/10 and 5 (second night). Everything was clean and had a fantastic smell, like "yankee candles" ... but we didn't saw any =)
All in all it was a fantastic stay in Santa Fee's Luxx Hotel, also the staff was very polite and helped us finding a nice restaurant and chatted a bit about our vacation. He was very sorry that we had to move to another room, but it was no problem for us.
The car park was in a multi story car park, so the car stayed cool all the time, also it was secured with fences and during daytime with a guard, so we didn't worry about it for a second!

Yes, the hotel is different then your "Best Western", but in a good way!
And if I would return to Santa Fe, I would defiantly stay again at the Luxx!

Room Tip: Room 10 has direct access to the jacuzzi, but it can be noisy (Room 11 too) when other guests enjoy...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LucienMassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 6 Contributor
893 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 403 helpful votes
Reviewed August 5, 2012 via mobile

These people have no business being in this business. Completely dishonest appraisal of what they are. DO NOT...DO NOT pay in advance for this hotel. If you leave. Early...and you likely will, they will keep your money. The place was not sold out with us, and they claimed it was and policy let's them keep your money. It's a dump, pretty rooms in the pictures hide brown water, no staff present, unprofessional. There are tons of other places to stay that are clean, honest, and people you want to do business with.

Stayed September 2011, traveled as a couple
Helpful?
3 Thank CliveWatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2012

The Luxx Plaza Hotel is a new hotel near the Plaza. It is very disorganized, non accommodating and not very professional. We arrived w/ one of the workers on the phone, giving rates to a customer while trying to check us in at the SAME time, totally unprofessional. The parking garage was a pain in the you-know-what. We had to grab a scan key from the workers EVERY time we had to park AND leave. The parking lot guy started a fight w/ us about it. The staff is unprepared and gave excuses and reasons for every issue we had. We were also told there is NO room service. However, we did have room service and it was very good. They have a hot tub, which was great. Those two things led me to give this place and AVERAGE review. If not, it would be a POOR review.

The rooms were very dark and we had only one window. The decor was cheap looking. My husband and I ended up staying one more night than expected and we booked our new hotel at La Posada. HIGHLY recommend it!

AGAIN, the only TWO things my husband and I appreciated about this place was the hot tub & the location!

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NOYDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Colorado
Level 6 Contributor
146 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 26, 2012

Interesting designer hotel in the heart of historic Santa Fe. This hotel is unique, reasonably price and very convenient to historic plaza. The rooms were tastefully decorated, and the beds are comfortable. Our room was at the back of the building so it had no window but had back access door. This made the room exceptionally dark, which I didn't like. However; did make it very easy to "sleep in".
Justin who was the desk staff was very friendly and helpful. The parking was somewhat confusing, they use a garage next door but the access was difficult because there were not enough pass keys. The management needs to remedy this situation. Other than that no complaints.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartyBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yellow Springs, OH
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 25, 2012

Great to arrive, park and partake of the Plaza. I greatly appreciated the gated parking for my motorcycle, but would have been a pain if I wanted to come and go. Staff helped us find good food when we arrived late and showed us how to work everything. Right across from the library. I didn't appreciate the "resort" upcharge for parking.
Rooms are small but well appointed. Nice touches abound from linens to Google tv with wireless keyboard to toilettries.

Room Tip: 10 was quiet
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desharri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Level 6 Contributor
360 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed July 23, 2012

Luxx enjoys a great location to explore and enjoy central Santa Fe and the Plaza, with many restaurants nearby (a sushi place and a coffee/ice cream shop at the hotel’s entrance, for example, but virtually none open early mornings for this early riser). Rooms are decorated in a modern style and are modest in size and not entirely well organized (no vanity by the sink so no place to put things). Nice quiet AC and off the road (the hotel’s 14 rooms are actually in the back area of some shops, so no view etc.) made sleeping easy. Wifi was great; tv system uses computer controls and so quite complex for the non-electronic savy operator. Sadly, if you plan to drive around much, Luxx’s parking arrangements will complicate matters, especially on weekends (when we visited). They have access to an adjacent parking garage open 7:30 am to 5:30pm Monday to Friday, but afterhours access requires hotel management (not always present but callable by phone) to come open/close the garage’s access gates using a special pass. There’s some on street paid parking ($1/hour with 2 hour limits Monday thru Saturdays 8am to 6pm), but it’s a very busy area and so largely unavailable and definitely unpredictable.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrianTravelholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luxx Hotel

Property: Luxx Hotel
Address: 105 E Marcy St, Santa Fe, NM 87501-2083
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #18 of 36 B&Bs / Inns in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Luxx Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
A winner of Hotel Showdown, the LUXX Boutique Hotel is Located just steps from the historic Santa Fe Plaza and Convention Center. Housed within a historic building, the hotel features uniquely decorated rooms with original artwork, custom faux finishes and tile work, custom painted tables, work desk, organic bath products, robes, free wifi, onsite coffee house, and Sushi restaurant. Award winning restaurants, art galleries, museums and shopping are all within walking distance. ... more   less 
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Also Known As:
Luxx Plaza Hotel + Casita Santa Fe

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