The Luxx Plaza Hotel is a new hotel near the Plaza. It is very disorganized, non accommodating and not very professional. We arrived w/ one of the workers on the phone, giving rates to a customer while trying to check us in at the SAME time, totally unprofessional. The parking garage was a pain in the you-know-what. We had to grab a scan key from the workers EVERY time we had to park AND leave. The parking lot guy started a fight w/ us about it. The staff is unprepared and gave excuses and reasons for every issue we had. We were also told there is NO room service. However, we did have room service and it was very good. They have a hot tub, which was great. Those two things led me to give this place and AVERAGE review. If not, it would be a POOR review.
The rooms were very dark and we had only one window. The decor was cheap looking. My husband and I ended up staying one more night than expected and we booked our new hotel at La Posada. HIGHLY recommend it!
AGAIN, the only TWO things my husband and I appreciated about this place was the hot tub & the location!More
- Free Wifi
- Free Parking