Stayed at this hotel for 3 nights with a group of relatives in town for a wedding. Although the bride and groom had made special arrangements with the hotel for a block of rooms, it took multiple calls to the Hyatt automated phone system to get a reservation, as well as at least 2 extra calls by the bride and groom to the hotel personnel. Something must be wrong with the Hyatt computer system when they can't handle a group of reservations or give adequate service. After arriving, however, the staff was fantastic and made up for the crummy reservation experience. The rooms are very comfortable and clean. The breakfast was very nice. The evening manager was very pleasant on our first night when we were dealing with jet lag and the effects of the altitude change, and provided one of our party with a special request of corn flakes and a banana. Having the small restaurant service with hot food available all day was a wonderful feature of this hotel. Staff was helpful in directing us to the downtown area when we asked for some advice. It did seem somewhat short staffed at busy times of the day, since the front desk staff also took care of the dining area at times. I would definitely stay here again. It would be especially nice if Hyatt improved their computer reservation and phone system.
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- Also Known As:
- Hyatt Place Santa Fe Hotel Santa Fe