I stay at lots of Hyatt Places and overall they are great. This one was a big disappointment. We stayed at this hotel while it was over run with well behaved little league teams. The problem wasn't the kids, at least from what we observed. It was that the pool could not handle the number of hotel guests using it at one time and the hotel's free breakfast area was totally overwhelmed. When we went for breakfast there was virtually no food left. The staff was doing everything they could to catch up but not enough staff to handle the situation. There was only one clean plate almost all of breakfast food was gone and the eating area looked like the aftermath of party. The problem here was not the staff they were great, also, lso the kids were fine. It was that the hotel was understaffed for handling such a large group and management was defensive.
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- Also Known As:
- Hyatt Place Santa Fe Hotel Santa Fe