The room is 5 star, the front desk is 5 star, the general manager is 5 star, the Lead Butler Jess was 10 star if I could make it that high! The Concierge on staff the days we were there was a 1 star. I will now elaborate. The room was gorgeously appointed, crisp sheets, comfortable matteress, super clean, shower had excellent water pressure - perfect room! The check in/check out process was fantastic - staff was very informative. The general manager Corey was a pleasure to talk with and was very helpful. The Butler service was incredible!! Jess is very knowledgeable on the "happenings" in Santa Fe. (He should train ALL the staff!!!) Now to the Concierge - she was a disappointment. She didn't know anything about the top 10 attractions in Santa Fe (as noted by Trip Advisor). I knew more. If the hotel would train the Concierge on the attractions, restaurants etc in Santa Fe my review would be a 5 star. Take note Corey - have Jess train the staff as we discussed!! I will be back!