I was working in Santa Fe during the end of October this year (2013) and after visiting a variety of similar places to stay I decided to chose Zen River. It was the best place for my travel funds and offered me privacy, comfort, cleanliness, great internet, and convenience to downtown, restaurants and local color. It made the trip fun. I would highly recommend this very special place to others.
Let me be candid and report that it was not a 5-star hotel but that is not how it is advertised and only added to its rustic charm. I took the time to re-read the reviews and believe that those individuals who were dissatisfied appear to have some serious issues with their lives. This is clear by the nature of their unconstructive comments that are most likely to be untrue.
I also compared Zen River with the photos in this website and they do not match. Trip Advisor needs some quality control and verification by discussing the issues with the manager before posting inaccurate information. This would improve your site and its credibility. For me, Zen River was a very special place in Santa Fe.