Was looking forward to our B&B here after reading reviews and the great location. We had a welcoming Intro from the staff and received a note that we were upgraded to a new room. However, the upgrade was to one of the old army barracks, where yes the floors are really creaky and loud, and the other casitas around us were not all B&B but tenant occupied. We had to change rooms the next day, because the whole night we were awakened by the dog next door walking on the creaky floors, so if you want a quiet night I would not recommend these rooms The staff were friendly and accomodated us to a new location for the rest of our stay.
However, the BIG Disappointment was the lack of communication between the management and staff on our breakfast, after all I had booked this room here because it said "For this terrific price breakfast is included in your stay", but I was told that breakfast is not included in rooms under $100. I stay at b&b's for the breakfast! When we showed up the first morning for breakfast I brought my printed confirmation which confirmed breakfast was included , showed it to the staff, who said we could have it for today, but would have to pay additional if we wanted it for the rest of the stay. I was really disappointed considering I had in front of me my confirmation and it was not honored. Inconsistent customer service does not win points with me, and I will look at many of the other recommended B&B;s in the area where it is not a game as to whether I will get breakfast or not. For a simple " honor the customer confirmation moment", they may have won a few points.
- Official Description (provided by the hotel):
- An affordable bed and breakfast in the heart of the Santa Fe Plaza. ... more less
- Reservation Options:
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- Also Known As:
- Casa Del Toro Hotel Santa Fe
- Casa Del Toro Bed And Breakfast