We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Newly remodeled to a fine standard”
Review of Hotel St. Francis

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel St. Francis
Ranked #28 of 60 Hotels in Santa Fe
Reviewed June 20, 2010

The St. Francis has just undergone a remodel and it is very well done. Our room was bright and clean with a large window that opened, which was a big plus! The linens and bedding are very high quality and the bed was very comfortable.

The only negative was that the coffee pot, which was in a very nice amoire had to be taken out to be plugged in and the plug was not convenient to the amoire. We talked to the front desk and they said they were working a a solution and it would be remedied.

Other than this it was a very nice experience and a good value for being so close to the square-a short block away-no more than 2 minutes.

  • Stayed: June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank GardeningBabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,097)
Traveler rating
Traveler type
Time of year
Language

1,012 - 1,018 of 1,097 reviews

Reviewed June 16, 2010

This was our first time back to the St Francis since the renovations. They certainly achieved the "monastic" look in the decor both in the lobby area as well as the rooms. The bed was fabulous - very comfortable. A great nights sleep. Room was freshly painted with new carpet, etc. Excellent front desk service. We had made the reservation online on the St Francis website, but the dates that the front desk had for our stay did not match what we had reserved on the website. I had a copy of the confirmation printed from the website so was able to show the correct dates. Front desk staff was appologetic and upgraded our room to compensate for the mistake. This hotel is located just a couple of blocks from the Plaza so is a great location. I was somewhat disappointed that in the renovations they did not include any more shelf space in the bathroom so it is still difficult to store toiletries in the bathroom. Also, the lighting in the bathroom was horrible - very dim. Also no iron and ironing board - only a steamer which didn't work very well. But overall a good stay. All hotels near the Plaza are pretty high priced. St Francis offers a good value if you want to be close to the Plaza.

  • Stayed: June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Travlalot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2010

The hotel is unassuming on a quiet side street two blocks from the Plaza where all the interesting street activity centers. There is parking for guests which I think was free for us because of our meeting but is $9 daily on their web site. The web site pictures give an accurate impression of the hotel. The entry is flanked by veranda set back from the street separated by tall arches and a wrought iron waist high fence where there is bar service. The lobby has high ceilings and unpolished off-white marble floors with high arches. The center piece is an enormous goblet shaped stone water container with Holy Water surrounded by candles that are about 8 inches in diameter and up to 3 feet tall. The hotel workers light the candles in the evening with an unromantic but efficient propane torch. To the left is an enormous fireplace with chairs and sofas. To the right are more rustic tables and chairs along with their restaurant. Check in is to the right of the entrance. It was reasonably quick. Rooms are on the main floor (to the left of the entrance through an archway) and up either an open stairway or elevator. The arches, flooring and layout were quite reminiscent of the hotel that I reviewed here on Trip Advisor a few years ago in Verona, Italy. My room was on the third floor. It was small but extremely quiet. The floor was wood, comfortably warm to bare feet. There was a closet with two bathrobes, a large armoire hiding a TV (they have satellite TV) and a small refrigerator (empty) with 4 large drawers where the hotel guide, phone books etc were kept. There was one large chair of rough wood with a leather seat. It was not very comfortable. There was no desk which was a little bit of a problem, but creating a lounge chair out of the 9 down and 1 foam pillow on top of the enormous king bed took care of setting up a way to use my lap top. (Then it was a matter of staying awake.) Air conditioning was fine though the outside temperature was temperate anyway. Two windows let in a great amount of light, and neither window looked directly into any other window. (Room 330). The bathroom, on the other hand was dimly lit but had a reasonable tub/shower and toilet. The wash basin was in the main room. The bathroom floor was raised about 4-5 inches (also reminiscent of Europe) so this particular room was not ADA compliant. Linens, sheets and pillows were wonderful. The internet access was free and blazingly fast. The keyed safe in the closet is big enough for a 14 inch laptop, it just takes some maneuvering to get into. There is no ironing board or iron, but there seems to be some sort of steamer which I did not try. They have a main meeting room which was well set up and more spacious for a small meeting than I'm used to. Food catering was extremely attentive, and the food was very good. The unattended fitness center is a single small room with treadmill, reclining bike and weight machine with a single wall mounted television right above the treadmill. There were free weights, but it was too small a space to really use those. It was a short 3-4 block walk to the bottom of Canyon Road. I thought the location perfect. Check out was painless. I would definitely return in the future.

  • Stayed: June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank tgl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2010

I loved the ambiance of the hotel, the lobby etc. The way to the room, the halls were very narrow and small, the elevator was falling apart. The room was older, windows have no screens on them and air did not cool very well. Had a nice bottle of wine that i wanted to enjoy, the fridge did not work. the bartender was great and gave us an ice bucket to use. bathroom was very very very tiny and cramped. Called front desk several times with problems, they refused to do anything because we booked through hotels.com, then hotels.com would not do anything becuase they said it was hotels problem. Even wrote a letter to hotel manager, received no response. only good thing, was the bed was very comfortable.

  • Stayed: May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Red5472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsMgr, Manager at Hotel St. Francis, responded to this reviewResponded June 24, 2010

We are thankful that you have shared your experience with us. The intent of the hotel concept is to carry the same ambiance of the hotel that you enjoyed the lobby throughout the hotel. The guest rooms are designed with a simple pared down beauty concept. The furnishings are paragons of purity and simplicity and are inspired by the furniture located in the collections of the Palace of the Governors in Santa Fe. We will continue to take the experiences you had and continue to improve our concept to meet the expectations of all our guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2010

Hotel St. Francis has a great location close to everything for the tourist and is a real bargain for the traveler. If you are looking for posh, it isn't here but it has everything that the traveler who is used to European hotels could want. The staff is great! The rooms and are clean and pleasing. They may appear sparce but think about the life of St. Francis and it all fits perfectly.

  • Stayed: June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Debabbie48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2010

Like other reviewers have said, the rooms are quite small by American standards. The sink is not in the bathroom, but in the main room, which is slightly inconvenient but not a big deal, for me at least. The bed was extremely comfortable and the linens were so nice I was tempted to take some home with me! AC worked great (I was there during a heat wave) and staff were always very friendly and polite. Overall, it was perfectly pleasant. The furnishings in the room were very unique and from local artisans, or so the welcome letter said. The lobby area was beautiful. The hotel is a short walk from the main plaza and the convention center.

The cons, I would say, are that my regular room would have felt very cramped if anyone else was staying with me. I could hear people walking in the hall very clearly. And there was a desk like area with the TV in it, but no chair, so I had to do work in bed.

  • Stayed: June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank kwebsnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2010

we had a "deluxe" room. Rooms are styled after an abbey. basically, this means that they are lacking in some of the standard ammenities that one would expect in a higher-priced city center hotel. For example, although the room has a coffee maker, it is located inside a wardrobe in which there is no electrical outlet and the only place that you can put it down and plug it in is on the floor. if you are an older person, you will not enjoy that. the sink is located outside the bathroom and the light above it appears to be intended to mimic candlelight as would have been foudn in an abbey 150 years ago. unfortunately, this means that there is not enough light to shave or put on makeup. there s also very little light in the bathroom, prticularly behind the shower curtain. older people will find this unsettling. there are old-style wood chairs in the room which, while nice to look at are not comfortable to sit in. if you want to do some work - there is no desk so you have to sit in those uncomfortable chairs with your computer on your lap. OK for a few minutes, but not relaxing... we returned to the room on the second evening of our stay and found the door unlocked (housekeeping had not pulled it shut). we left a note to housekeeping and asked that they ensure that the door was locked. we returned the next evening to find the door unlocked... we also had to leve a note for housekeeping to replace a cracked glass and to change the wood coffee stirrers... not impressive.

  • Stayed: June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BrowmanH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsMgr, Manager at Hotel St. Francis, responded to this reviewResponded June 15, 2010

The Hotel St. Francis is an elegant hotel that reflects the historic character of the original building that was established in 1888 and 1923. Our recent renovation design of the interior was inspired by the early presence of the Franciscan missionaries and their significant contributions to the culture of New Mexico. Additionally, the guestrooms reflect a simple paired-down beauty and are furnished with hand crafted furniture that was handsomely created by local artisans. I really appreciate your comments directed toward the amenity functionality. It is our goal to insure that each guests visit is as comfortable as possible. Your comments about the guestroom amenities where well taken and will be addressed in efforts to continually improve our facility.

As for our housekeeping services, we want our guests to be met with a well trained staff that puts guest needs before anything else. I am sorry if this was not your experience. We have already repaired the door closure to the guestroom door and I have spoken with the room attendant and Housekeeping Manager about the discrepancies.

Again, we apologize for the inconvenience and we thank you for your patronage.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santa Fe hotels
Downtown
Hotel Chimayo de Santa Fe
Hotel Chimayo de Santa Fe
#24 of 60 in Santa Fe
897 reviews
Downtown
Eldorado Hotel & Spa
Eldorado Hotel & Spa
#21 of 60 in Santa Fe
1,397 reviews
Downtown
Inn and Spa at Loretto
Inn and Spa at Loretto
#19 of 60 in Santa Fe
1,831 reviews
Show Prices
Show Prices
Show Prices
Downtown
Hilton Santa Fe Historic Plaza
La Fonda on the Plaza
#6 of 60 in Santa Fe
625 reviews
Downtown
Rosewood Inn of the Anasazi
Show Prices
Show Prices
Show Prices

Been to Hotel St. Francis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel St. Francis

Address: 210 Don Gaspar Ave, Santa Fe, NM 87501-2122
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#13 Luxury Hotel in Santa Fe
#22 Family Hotel in Santa Fe
#25 Business Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
Price Range: $173 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel St. Francis 4*
Number of rooms: 79
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Travelocity, Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, Cancelon, HotelsforEveryone, TripOnline SA, HotelQuickly and getaroom.com so you can book your Hotel St. Francis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel St Francis
St Francis Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing