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“Very disappointing, and not worth the money”
Review of Hotel St. Francis

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Hotel St. Francis
Ranked #28 of 60 Hotels in Santa Fe
UK
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Very disappointing, and not worth the money”
Reviewed May 25, 2010

The room was very small, and close to a very noisy bar in the next street. The lighting in the bathroom was very poor. The package price included breakfast which was a disaster, the waitress could not be found, after 10 minutes I went in search and found her in the kitchen. The pakage allowance did not allow an adequate breakfast, items in excess were charged. The waitress was the most surly I have ever encountered in USA.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank bogeyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsMgr, Manager at Hotel St. Francis, responded to this review, May 27, 2010
Thank you for taking the time to share your thoughts with us. The Historic
Hotel St. Francis is an elegant boutique hotel that was originally built in
1923. The newly renovated hotel has a historical appearance reflecting the
simple and spiritual style of the Franciscan Order. It tends to provide a
spiritual sense of relaxation and calmness. We offer various sizes of
guestrooms, the smaller standard single queens and the much larger deluxe
kings. During your return trip to Santa Fe. I will evaluate your concern
of the limited lighting in our bathrooms.

As for our restaurant, we want our guests to be met with a well trained
staff that puts guest needs before anything else. I am sorry if this was not
your experience. You can be confident that I will address your concern with
the waitress lack of professionalism. I will also examine our breakfast
package credit. With an average breakfast cost of $8-$9 per entree, we had
estimated that two $15 credits that total $30 per room would have been
adequate for a breakfast seating. I apologize that it did not meet your
needs and I will evaluate this concern with my Chef, as well.

Thank you for brining these issues to our attention. We value your
patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Vail, Colorado
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 19, 2010

This hotel is fantastic. Newly restored, they have kept the best of the historic hotel and upgraded the rest. Ancient wood floors, original rolled glass windows with beautiful new fixtures, flat-screen TV's , dimmers on the light switched, incredible bed and linen.... The lobby is sparse, immaculate, warm and inviting with monster, oversized floor candles all around in the evenings. The bar and dining room spills out onto a very chill front balcony where you can relax with a drink and watch it all happen. The vibe in the bar was great, interesting people, great drinks and atmosphere. The whole theme is spotless white with wrought-iron fixtures from another time. The art work is old bXw photos of the hotel and Santa Fe from long ago. Parking on-site (parking is a challenge in S.F.) I loved this place, you can walk to everything and, unfortunately, I was traveling alone because it's off the charts for romance.
Tim in Vail

  • Stayed May 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
9 Thank Timmerbikes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange Co California
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 13, 2010

This hotel has been made over in the past few years. It is beautiful and a bit like staying in a convent. Spanish style with church accessories. Location is right in the old town center and close to all the tourist attractions. We booked directly with the hotel as they had the best rates and specials. The wireless internet access is free and easy to use.

But we had these disappointments. The standard room is very small but attractive with confortable bed. The sink is in the bedroom and light above was so weak it was hard to shave or apply makeup. No room for a desk or chair in this room. A vending closet was nearby but it contained only a ice machine. But the room had no ice bucket! No morning newspapers at your door. The local rag was in the lobby but where is the USA Today, NY Times, WSJ?? The fitness center is a tiny room with a treadmill, bike and some weights. Pretty lame.

No valet parking. The hotel lot is next door, but when we arrived it was full. we were told to go back an place a sign on our car. Not the most pleasant arrival experience. Parking is $9/day

we would recommend the hotel but suggest you pay up for a bigger room and understand that there are these issues. We have stayed at La Fonda before but werent happy there so tried this one.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DougCort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsMgr, Manager at Hotel St. Francis, responded to this review, May 26, 2010
Thank you for sharing your comments with us on TripAdvisor.We are very excited that you enjoyed the location and qualities of our newly renovated hotel. The renovation was inspired by the early presence of the Franciscan missionaries and their significant contributions to New Mexico. The guestrooms reflect a simple pared-down beauty and are furnished with hand crafted furniture created by local artisans. I am also glad that you loved the convenient location of the hotel, right next to the old town center. Due to the architecture of this historic building, some of the standard single guestrooms might be small for some of our guest needs. However, we do offer more spacious guestrooms that would accommodate your specific needs. Please feel free to contact me on your next trip to Santa Fe and I will be happy to upgrade you. Please try to understand that parking is at a premium in downtown Santa Fe and I apologize for our $9 parking fee. Please note that valet parking at the other downtown hotels start at $18 per day and the city lot parking fee starts at $12/Day rate and $24/Overnight rate. We try our best to accomodate our guest needs. In closing, you can be confident that we will follow up on your other comments about the ice bucket and choice of newspaper. Again, thank you for making the effort to share your thoughts with us. Your comments are most valuable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 10, 2010

Hotel St. Francis is an amazing getaway! The hotel is both charming and elegant! It is the perfect haven for a weekend escape for relaxation and rejuvenation. The hotel employees are extremely personable, overly hospitable and very energetic. I could not have had a more enjoyable experience! When you go, ask for Daniel or one of the other mixologists to make you the Spicy Secreto. FABULOUS!

  • Stayed May 2010, traveled solo
    • Value
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Helpful?
8 Thank crystal_wood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 6, 2010

I was very happy with my 2-night stay at the Hotel St. Francis. It was recently renovated and the management did a nice job preserving its historical feeling while introducing modern conveniences. I enjoyed the clean lines of the decor in both the public areas and my room. I had a corner room with casement windows that opened upon a nice view of the mountains. The hotel's parking lot was convenient and reasonably priced, and I also enjoyed the convenience of walking from the hotel to many sites, cafes and galleries nearby. The staff was friendly and helpful. I originally had a 1-night reservation but extended it due to a windstorm, and was happy to stay one more night. The bed was great, and the room was quiet. The only area for improvement that comes to mind would be to have a little brighter (and less harsh) lights in the rooms.

  • Stayed April 2010, traveled solo
    • Value
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Helpful?
7 Thank rwchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 3, 2010

I like the new decor and especially the new elevator! The bar is nice, but the music was a bit "sleepy". I wish the lobby was more inviting to lounge in. Perhaps some music in the lobby and lower lights in the evening to enjoy all the candlelight? Or perhaps free wine receptions each night from 5 - 7? Also, I would like to see morning coffee more easily accessible perhaps by setting up a simple serve yourself coffee bar in the Lobby? Do I like Hotel St. Francis? I love it and will continue to stay here for both business and pleasure!

  • Stayed April 2010, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
8 Thank martinezinla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blue ridge mountains
Level 6 Contributor
260 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed May 1, 2010

The location's great -- a block off the old plaza, and the hotel still has a lot of charm, despite the redo. The staff are friendly and helpful, and our room has always been very clean and comfortable. The linens are high-quality, with a good choice of pillows. The extensive remake in the public area (following a change in ownership) has been tastefully done, and the old elevator replaced by a larger one that's accessible without climbing the stairs. Prices have risen, so it's no longer the value it once was, but it's still not bad compared with others in the area. We tried to improve the value by opting for the package that included dinner, which gave us an opportunity to sample the cuisine of their new chef. The restaurant has lots of windows with a good view of adobe walls set against the bright blue sky, and it's quiet and elegant. The food quality was mixed, so if you opt for the package, be careful what you order (they did the trout well, and the flan was excellent) -- see my review under Tabla de Los Santos if you want details. We've stayed at the St. Francis 21 out of the past 22 years -- I hope we can afford to stay here next year (without the dinner package). Incidentally, if you're looking for entertainment after dinner (or with dinner or burger), the piano bar at Vanessie is hard to beat. Doug Montgomery, Charles Tichenor, and Al Rogers do a great job and are all highly talented -- always a true delight -- whoever happens to be there when you visit.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank glassyraven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel St. Francis

Property: Hotel St. Francis
Address: 210 Don Gaspar Ave, Santa Fe, NM 87501-2122
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#13 Luxury Hotel in Santa Fe
#22 Family Hotel in Santa Fe
#25 Business Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Number of rooms: 79
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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