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“A monk would think this hotel lacked everything” 2 of 5 stars
Review of Hotel St. Francis

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Hotel St. Francis
Ranked #26 of 60 Hotels in Santa Fe
Certificate of Excellence
Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“A monk would think this hotel lacked everything”
2 of 5 stars Reviewed July 13, 2014

The hotel staff and brochures advertise a minimalist approach to make you feel like you are in the 30's, I would say you feel like you are in the stone ages! To start with the rooms are so small you think you're sleeping in someone's closet. The beds are so uncomfortable that you would be better off on straw mattresses. No water in the rooms to drink, the toilet and shower room is so small you can barely shut the door behind you. Oh, did I say the rooms are small? I mean really small.
The bright side, there is a restaurant that is attached to the hotel that is outstanding; however, it is not owned by the hotel.
Also, the hotel has a parking lot but they charge you $18 to park in it.
I have stayed in numerous hotels in Santa Fe that are much nicer than this hotel for much less money.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Mway2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 17, 2014
Dear Mway2014, hello and thank you for taking your valuable time to create a review about your stay with us. It's good to hear you liked the excellent attached restaurant, Tabla de los Santos! However, I sincerely apologize for any inconvenience regarding the size of our historic guest rooms; please don't hesitate to inquire about our deluxe accommodations with more space and mountain views. Sincerely, Alder Seaman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (259)
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English first
Lakeville, Minnesota
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 12, 2014

This was a fantastic place to stay right on the plaza. Parking is readily available right next to the building for $18.00 per day, but worth it for the location. Beautiful hotel with outstanding staff. Felt like home. The rooms are small but lovely. I will definitely be back!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Abigail701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 17, 2014
Hello and thank you for coming to stay at our historic Hotel St Francis, Abigail 701. It's so lovely to hear you felt right at home with us; our friendly staff looks forward to rolling out the welcome carpet for you again. We appreciate your review and hope to see you again during your next adventure in Northern New Mexico! Sincerely, Alder Seaman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 11, 2014

Hotel St Francis is NOT your chain hotel. It is a historic hotel a block off the main square. Close to shopping, great restaurants and many attractions. Since parking in downtown Santa Fe is at a premium especially on the weekend St Francis does charge for parking ($18) per night, but you don't need your car if you are going to be in central Santa Fe. Rooms were clean but small, hotel was recently updated. It was quiet. Bed was comfortable, queen size only no kings. When we were there hotel was full, bar was active as was the restaurant. Had breakfast at La Tabla 3 mornings, food was delicious.

Hotel staff was pleasant and helpful. Bradford was especially helpful regarding a pedicab tour of central Santa Fe.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 12, 2014
Dear Michael M, thank you for coming to stay at our historic hotel. We love knowing that our great location worked well for you and that you got to explore the vibrant downtown area of Santa Fe! We're glad you had a quiet oasis to come "home" to, and that all staff members were helpful. Should you come visit us again, don't hesitate to inquire about our King sized or two-double bed accommodations; depending upon availability we do have a range of room sizes and types. Meanwhile thank you for taking the time to write a review. Sincerely, Alder Seaman
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 10, 2014 via mobile

We chose to stay at Hotel St Francis for our 2nd anniversary wknd getaway and we were not disappointed! The hotel is beautiful!! The staff is friendly and always eager to assist guests. We enjoyed the central location of the hotel to all the downtown amenities. We never once had difficulty finding parking. The bar is definitely an added bonus!!! Cannot wait to return!!

Stayed July 2014, traveled as a couple
Helpful?
1 Thank MichaelLani W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 12, 2014
Hello MichaelLaniW; Happy Anniversary and thank you for making Hotel St Francis a part of your celebrations! We are all so glad to know you are excited to return; we're excited at the prospect of having you back with us for more top notch food and drink, not to mention a peaceful room in the middle of downtown. Best wishes, Alder Seaman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 9, 2014

This is the second time we've stayed at the St. Frances and we love it. The location is perfect and the staff is so friendly and very helpful. We had a great deal of luggage as we were in Albuquerque for a week before our stay in Santa Fe and the staff was great in helping us to get it from our car to our room and back at the end of our stay. The rooms are small, but they have everything you need including a refrigerator, safe and a hair dryer (three things I always look for). The bar and restaurant are also very good with great services. We will be back!!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank wanderingtogether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 12, 2014
Hello wanderingtogether! Thank you for your review! We love that you loved our historic Hotel St Francis and we look forward to seeing you both again soon. Our staff was happy to be of help to you during your stay and we would love the opportunity to welcome you for another comfortable stay complete with excellent food and the best drinks in town. Sincerely, Alder Seaman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 8, 2014

The location of this hotel is excellent and there is available parking for a reasonable rate. It has a nice restaurant on site, that in spite of having excellent food, was not at all busy. It is within quick walking distance (about two blocks) from the main plaza and cathedral and only steps away from shops.

The queen rooms are small, but it is a historic hotel, so that is to be expected. Some look out onto a ventilation shaft and directly into the windows across the way, so don't expect a view. But they are charmingly appointed.

My only complaints were that the bathroom, especially the shower, wasn't clean. I stayed on two separate nights and the first time, a giant wad of someone else's hair (mine isn't nearly that long) was attached to the shower wall. The second night, no one noticed the personal shower gel that someone left behind hanging on the shower head.

My other complaint was that the Friday morning desk crew could really use some retraining in the concept of customer service. When I approached the desk, the two clerks were chatting. When the phone rang, one went to work on the computer telling the girl to answer the phone, leaving me to stand there and tap my fingers waiting to be checked out. Honestly, there's no excuse to leave the person who is physically present to talk to someone one the phone. The man on the computer needed to refocus his attention on customers rather than technology and the girl should have put the phone on hold if that was her choice. Also, the answer to the question "when I come back, could I have a room with a view?" should not be "we can give you a room without a window if you want." Both of the people who checked me in on Thursday and Sunday were really pleasant and helpful.

Room Tip: The rooms that look over the patio are reasonably quiet even with the diners eating.
See more room tips
  • Stayed July 2014, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
2 Thank Geekamicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 12, 2014
Dear Geekamicus, thank you for coming to stay with us. We appreciate you taking the time to write a review! It's good to hear that you were charmed by the rooms and liked the central location. Your feedback regarding the bathrooms and the desk service are much appreciated and duly noted. We will certainly use this review as an opportunity to further train our staff! We hope to roll out the welcome carpet for you again when you are next in the area. Yours truly, Alder Seaman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2014

Just finished our 4th of July weekend getaway and loved the hotel! The staff and housekeeping was very attentive. The rooms were small but worked fine for us! Loved all the windows in the room! The room was very bright, clean, and we always left the windows open since the weather was wonderful there. We had drinks at the hotel bar Secreto Lounge...the bartender Chris was great! Drinks were wonderful especially the Spicy Secreto...my fav! The covered patio in front of the hotel was a great place to relax with a drink in the afternoon and evenings. We will definitely stay there again!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank HuskerGalfromDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 8, 2014
We are thrilled to hear how much you enjoyed your stay with us, HuskerGalFromDenver! We're so glad you got to experience the lovely sunny weather and the best cocktails in Santa Fe during your time here at Hotel St Francis. It will be our absolute pleasure to welcome you back for your next visit; meanwhile thank you for taking the time to post a review. Sincerely, Alder Seaman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel St. Francis

Property: Hotel St. Francis
Address: 210 Don Gaspar Ave, Santa Fe, NM 87501-2122
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#11 Luxury Hotel in Santa Fe
#22 Family Hotel in Santa Fe
#25 Business Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Number of rooms: 79
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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