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Hotel St. Francis
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Reviews (1,156)
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All reviewstabla de los santossecreto loungesmoked sagerooms are smallfull length mirrorcorner roombeautiful hotelfront desk staffbeautiful lobbywood floorsperfect locationhotel barstreet noiseper daythird floortwo blockscommon areas
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589 - 594 of 1,156 reviews
Reviewed June 12, 2014

Not one to give out compliments easily, I must commend the St. Francis lodging in downtown Santa Fe is absolutely one of the best deals in town (especially if you can locate a good deal with them). I found nothing whatsoever to about which to offer criticism. Yes, the rooms might be considered a bit small, but travelers really have no reason to stay in their rooms - Santa Fe is simply a great place to explore.

  • Stayed: April 2014, traveled on business
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1  Thank DRE262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded June 13, 2014

Hello DRE262 and thank you for your review! We're glad to know you got to use our centrally-located hotel as a "springboard" to enjoy Santa Fe. There is so much to see here, and we are thrilled to know we provided a good place to stay during your adventures in the City Different. We appreciate you taking time to create a review and we look forward to seeing you again. Best Regards, Alder Seaman

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Reviewed June 11, 2014

The rooms are tiny, like cruise ship tiny. There was just a cuple of feet of room around the queen-size bed, byut the hotel is beautifully elegant. It's reminiscent of a monastery, in a very good way. Simple, clean, quiet. The lobby and especially the lobby bar are great places to hang out. Beware, parking adds $$$ to the cost of the room.

  • Stayed: June 2014, traveled as a couple
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2  Thank PD W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded June 13, 2014

Dear Faygelah, thank you for coming to stay with us at Hotel St Francis, and for reviewing your stay. We look forward to welcoming you for another stay in our elegant, historic property and would love to show you the option for a deluxe room upgrade as well! Come back and enjoy the best drinks in town on our lovely front loggia anytime. Sincerely, Alder Seaman

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Reviewed June 9, 2014

I have stayed in Santa Fe many times and have had beautiful stays all over the city, except this time. I was traveling with my elderly mother who is in no condition to help with lugging suitcases and the such and upon arrival and check-in there was no help whatsoever with the process of getting to our room. I even acquired the bus-rack myself and delivered all to our room. During check-in, they had our room rate at a higher price than our quoted price (which I'm still working on!). Then there was a wedding reception going on completely blocking all entrance to the only way to the elevator. I was given many a nasty look while I alone tried to get our things delivered with no hotel wedding administrator to aid in this. I had to dodge (much to the chagrin of the wedding party) many a photo as they were doing this on the staircase before the elevator. Then misfortune struck our first day and we had a family emergency and had to leave the following day. The staff informed me it could all be taken care of the next day. YEAH, sure! The staff had given us 15% coupon for their own Secreto bar. They refused to use the coupon for our bill saying our order of drinks didn't qualify, although there was no such disclaimer printed on it. We would have been happier at La Posada where I know the margaritas to be MUCH better than these and saved the disappointment. Finally, when we began our check-out process everyone was friendly about our situation, but no-one helped facilitate it and kept passing the responsibility to a mother front desk person. This was difficult because I was forced to deal with three different people, and as I write this at home in Colorado- it's still not resolved! Now here's the clincher- I just called because my pending charge for my printed invoice was TWICE the amount! I immediately called to resolve this and got the first man Jeremy who had been so nice yesterday when I began my check out who began reprimanding me saying, "You need to deal with Lauren who'll be here in a while and also I don't appreciate that you told her that I would give you a better rate!" I repeated exactly what he had said to me (that I wouldn't be penalized for my early departure) and he agreed that was what he indeed had said. He apologized, but I just felt so dejected and disappointed and sad about a hotel staff person in such a hotel treating me so shabbily. Now I just received a "call" from Lauren and I can just tell I'm not going to be happy. I did let Sean (another hotel receptionist) know that I would say he was fine, but that's it for compliments for this joke of a "luxury" hotel. They will now have a conversation with my husband and I don't think they're going to like it. Never, EVER will I stay here again!

Room Tip: Our room on the second floor was so noisy being next to pump outside our windows had to stay shut.:( just for the hotel to know, the lobby bathroom was terrible having dirty, used napkins overflowing and onto the floor!
  • Stayed: June 2014, traveled with family
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3  Thank AntoinetteS236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded June 11, 2014

Dear AntoinetteS326, we thank you for taking time to create this valuable review. I am so sorry to hear your experience did not live up to your expectations and your frustration is understandable; you were not expecting a wedding in the middle of your hotel lobby! I sincerely hope any confusion with your billing has been resolved and if not please email me at aseaman@hhandr.com; I will see what I can do to help. We appreciate your feedback, as this gives us the opportunity to train our staff and improve our guest experiences. Thank you for coming to stay with us! Sincerely, Alder Seaman

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Reviewed June 8, 2014 via mobile

We visited in September 2013 for fiestas. It was my first visit to Santa Fe and this location and trip could not have been better. Our room was a little small but the decor and style of the hotel was beautiful. We got a great room rate, more affordable than many of the other hotels in the area. This hotel is in the best location-just step outside and you are in the plaza! We recommend this hotel to family and friends and will return!

Stayed: June 2014, traveled as a couple
2  Thank TravelbugKD25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded June 11, 2014

Hi there TravelBugK25! It's nice to get your review and we are so happy we could be a part of your Fiestas visit to Santa Fe. We appreciate hearing that the affordability and location helped make your trip special, and we certainly hope to see you again this fall for another unforgettable stay. Sincerely, Alder Seaman

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Reviewed June 6, 2014

I must say that the location is what makes this property valuable. The staff would be another asset, as all at the hotel were warm, informative and helpful. The welcome letter on the bed stated "In simplicity there is complexity", and I would have to agree with that. Upon opening the door to our overpriced room, it hit the nightstand, as the room was that small. While I has expected "quaint", I did not expect "uncomfortable". The space to walk from the bed to the bathroom (between the bed and TV hutch) was approx. 10-12 inches. Had this been the only unpleasant finding, I could have accepted it. Upon going to bed the first evening, it was noted that the bed sloped terribly towards the head, with a large depression in the center of the bed. It was positively the most uncomfortable bed I have slept in at a hotel ever. The room faced the parking lot, and was extremely noisy with street traffic late into the night (even with the window closed and cooling on). Additionally, my aging eyes battled with the lack of lighting every day. One bulb is not enough to see to put makeup on or contacts in! I am unsure if the restaurant had recently been removed as part of the hotel, running independently, but we were told on check in that the restaurant was separate. Because of this, the bar only served food when the restaurant was open. We arrived at 2:15pm, having not eaten lunch, and were looking forward to relaxing at the outdoor patio with drink and snacks. It wasn't until after we ordered our drinks that we were told they had no food. The Spicy Secreto was good, but not worth the price. The décor is clean, simple, and attractive. If the rooms had been more comfortable and food (even small plates like Tapas) had been available at the bar, I would have made it a top place to stay. Unfortunately we will not be back. There are other comfortable hotels close to the plaza we will go back to.

Room Tip: Ask for a quiet room away from the street side, and ask for a good bed!
  • Stayed: June 2014, traveled as a couple
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1  Thank thefosterfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded June 7, 2014

Dear thefosterfarm, we thank you for taking valuable time to write a review of your stay at the historic Hotel St Francis. It's great hearing how much you liked our convenient downtown location, simple decor and top-notch staff. We would love to welcome you back to try a deluxe room; keep in mind we can provide any amenity such as extra lamps upon request. We are always happy to let guests explore other room options as long as we have availability. Meanwhile, we sincerely appreciate your feedback and will communicate it to all departments. Sincerely, Alder Seaman

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