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“GREAT New Year's Eve” 5 of 5 stars
Review of Inn at Pueblo Bonito Santa Fe

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Inn at Pueblo Bonito Santa Fe
Ranked #11 of 43 Santa Fe B&B and Inns
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
“GREAT New Year's Eve”
5 of 5 stars Reviewed January 10, 2007

We pulled into Santa Fe on December 30th as the snow came down in buckets - one of the biggest snow storms since the 1970's we are told! We found Pueblo Bonito under a BIG blanket of snow and checked into our room "Tesque." Authentically Santa Fe - this is an old hacienda which has been converted into rooms. Rustic, charming, inviting, and a fabulous location to walk into town and take in the action on the square.
The room had its original floors, a kiva fireplace, and while a bit small - its southwestern charm made it a place to remember. The breakfast at the hotel was plentiful and we ate by the fire which warmed us in the common area. The setting, the structure itself, and its proximity to the historic district make this an A+ place for your stay in Santa Fe. We want to go back in the summer and we will definitely stay here again.

  • Liked — The convenience to downtown
  • Disliked — The room was a little small.
  • Tips/Secrets — Don't go there expecting a Resort - it is not. But if you want to enjoy the authentic southwest - this is the spot for you!
  • Stayed December 2006, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
    • 3 of 5 stars
      Business service (e.g., internet access)
Helpful?
22 Thank csgoodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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588 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Elkins, West Virginia
Level Contributor
74 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed January 8, 2007

We spent three nights in a deluxe room at the Pueblo Bonito in January 2007. I would not call it a B&B, which to me implies a intimate facility and a fancy, cooked breakfast; rather, it is a small inn with 18 rooms and a buffet breakfast consisting of low quality, premade, supermarket muffins and waffles, bread, and boxed cereal. I was glad to see the fresh fruit selection and a nice assortment of tea.

The accomodations were adequate, but nothing more. The furniture was plain; the futon cover was soiled; the only upholstered chair was worn out. The bed was reasonably comfortable, but the pillows were hard. The kitchen included a few dishes but nothing to cook with and no flatware. The bathroom was tiny, as was the tv (19"). Several rooms, including ours, back onto the Paseo, so traffic noise was an issue early in the morning. The windows fit poorly and leaked cold air; the windows were covered only by inexpensive plastic mini blinds which blocked no light; and the air conditioner was a window unit in a corner of the bedroom (I would hate to be there during a hot streak).

On the positive side, the room was private, free from neighbor noise. The pace was relaxed, and the staff was helpful, though not particularly friendly. The neighborhood felt safe, and we walked all over, though be aware that it's probably 3/4 mile to the Plaza.

The Pueblo Bonito was adequate, but for the price, I would guess that better options are available.

  • Liked — The quiet, quaint nature.
  • Disliked — Plain, worn accomodations which were not suitable for price.
  • Stayed January 2007, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
    • 2 of 5 stars
      Business service (e.g., internet access)
Helpful?
9 Thank Twoprofs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed October 24, 2006

Booking a suite here by internet was very easy and pleasant. Our suite was disappointing however. It was dark and gloomy, the furnishings were old and shabby, housekeeping was of a very low standard, the cutlery was a mish-mash of battered, dirty knives and forks, the wire screen on the bathroom window was torn, and the bathroom sink blocked every morning. We had to ask for glasses and a corkscrew. Prices seemed expensive for what was provided. On a positive note, staff were frioendly, we were able to use the laundry and ample parking is free.

  • Liked — Easy internet booking
  • Disliked — Shabby, grubby furnishings
  • Stayed October 2006, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Check in / front desk
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
4 Thank LG23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
189 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 547 helpful votes
3 of 5 stars Reviewed October 17, 2006

I'll start with the positives. First, the Pueblo Bonito's location is convenient to the restaurants, shops, and tourist sites of the historic district. You can park your car in the enclosed lot and forget about it -- a real boon, since parking can be a pain otherwise. From the outside, the hotel is very well kept and charming. The owners are friendly and helpful, and they genuinely seem to want to please. The place is well run. Breakfast was fine -- a continental spread of cereals, toast, bagels, fresh fruit, pastries, and your own pot of coffee.

I didn't give the hotel a higher mark because I was not that impressed with my room. (I stayed in the San Juan, no. 4.) Others have described the rooms as charming; maybe they stayed in a better one, I don't know. Personally, I found my room dark and shabby rather than charming. The bathroom was cramped and was in need of an update. It had a patched-up feel about it. I know you don't go to Santa Fe to stay in your room. But I would have liked more incentive to spend time in mine, rather than feeling relief at leaving it.

One reviewer said that he/she didn't feel safe walking back to the hotel at night. I was there by myself, and I can certainly sympathize about the route being a bit dark and deserted. But I don't think it's dangerous.

The Pueblo Bonito is convenient ly located and reasonably priced. But if you're looking for a room where you can kick back and spend a pleasant hour or two every day just hanging out -- and if you're particular about your bathrooms -- you may want to keep looking.

  • Liked — Location, parking
  • Disliked — Room needed updating
  • Tips/Secrets — Early bird dinner at Georgia O'Keefe Museum cafe
  • Stayed October 2006, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
Helpful?
7 Thank SkyeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandler
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed October 5, 2006

We enjoyed three evenings at this property recently.

It's located in a mostly residential area behind the capitol and not far from the plaza. An easy walk to the plaza, to Canyon Road, and conveniently located near the Guadalupe area. Easy to get in and out of.

The room was very nice. Lots of Santa Fe charm, Large, comfy. The iron and hair dryer were appreciated amenities we weren't expecting to find.

Towels seemed to be changed everyday which surprised us...we didn't find it necessary...we're happy to re-use towels...living in the desert ourselves maybe this struck us more than most customers.

We enjoyed the afternoon beverages and snacks a couple days. A nice touch. Honestly we didn't find breakfast to be anything special but were OK with this....so much good food in town we didn't need a large typically heavy B&B breakfast as well. Nice to be able to just have a piece of fruit, some yogurt, etc. The coffee was strong and hot.

We'd definitely stay here again. Not only a lovely property...but great location and fair price.

  • Stayed September 2006
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
18 Thank ziggylu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeway, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed September 12, 2006

I called the B & B directly to inquire about a reservation. Someone picked up the phone, but then the call was disconnected. Thinking it was an accident, I called again and a man simply said Hello. After asking about availability I was given rates. I then began asking another question and he hung up on me! I'm moving on....

  • Stayed August 2006
    • 1 of 5 stars
      Value
Helpful?
4 Thank Globeflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFinnkeeper, Innkeeper at Inn at Pueblo Bonito Santa Fe, responded to this review, September 13, 2006
It is very, very common for cell phone useage in and around Santa Fe to be dropped- which is what happened with reviewer. We are at 7000 ft elevation and the mountain ranges while traveling cause this to happen. We frequently (daily) get calls from potential guests traveling from Albuquerque or Taos and thier cell calls get dropped.....or we are unable to hear them. We have no option but to hang up the phone and wait for them to try again. There is absolutely nothing we can do to improve on cell phone service- it is beyond our scope! For that we appologize. We also appologize that you were unable to have a great experience at our inn and would invite you to try us again (try a land line this time!). We don't think you'll be disappointed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed August 11, 2006

When booking this bed and breakfast, make sure you know that if you've committed to a room, you CANNOT leave after the 11:00am checkout under any circumstances. We had an emergency situation arise and the innkeeper would not let us cancel our reservation at around 5:00pm, despite the fact that he had empty rooms & could have easily booked despite us. The breakfasts were fair - cold cereals & pastries.

Helpful?
3 Thank STLATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFinnkeeper, Innkeeper at Inn at Pueblo Bonito Santa Fe, responded to this review, August 14, 2006
This guest asked to check out at 6:30 pm Sunday evening (after cleaning staff had left; after receiving complimentary downtown parking for 7.5+ hours; after complimentary afternoon tea was over; after having full use of room amenities for the day- air conditioning, bathroom, bed, phone, tv, etc). The initial reason given to management by the guest (husband) was their plans had changed and they were heading up to Taos (50 miles away). They were NOT unhappy with Pueblo Bonito, it's accomodations, offerings, etc.. (this was actually stated by the guest!). When staff explained they would have to incur the charges for the room that night, the wife came back into the office stating there was an "emergency" and they "had to leave". We asked the guests what the "emergency" was... no explaination was given- none what so ever. We felt it fair to require payment for this couple since no real "emergency" existed - this is supported by the fact that the couple ended up staying with us even with the "impending emergency".
Extreme circumstances are completely understood and acceptable as legitimate reasons to release our guests from obligations to us, which we have done graciously in the past, however this was not the case.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn at Pueblo Bonito Santa Fe

Property: Inn at Pueblo Bonito Santa Fe
Address: 138 W Manhattan Ave, Santa Fe, NM 87501-2620
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #11 of 43 B&Bs / Inns in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn at Pueblo Bonito Santa Fe 3*
Number of rooms: 18
Official Description (provided by the hotel):
Lovely downtown Santa Fe Bed and breakfast. Walk to plaza, shops, galleries, museums, restaurants and historic sites! 1860 built original adobe pueblo-style compound. Three buildings on one acre housing 18 individually decorated and charming adobe guest rooms. Kiva fireplace, private bath and private entrance in all 18 rooms. Breakfast buffet features handmade "Pueblo Tamales" and a wide array of other offerings. Afternoon tea, Wi-fi and parking are complimentary for guests. Affordable. Don't stay in Historic Santa Fe- Experience it at Pueblo Bonito bed and breakfast inn. ... more   less 
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Also Known As:
Pueblo Bonito Bed And Breakfast Inn
Pueblo Bonito Hotel Santa Fe

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