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Reviewed October 12, 2017

Have stayed at buffalo thunder before we ALWAYS enjoy our stay. The rooms are clean, the staff is friendly and helpful, the food has always been good and we always have luck at the casino!!! Will definitely keep going back!!!

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
7  Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this reviewResponded October 26, 2017

Dear Joyce B,

Thank you for being a loyal guest.

Looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2017

Bad issues trying to change reservation (5 unreturned messages in 5 days after much tone on hold): bad food (patty melt that I've eaten a bunch of times shows up as round charred, raw in the middle hamburger patty w cheddar cheese on texas toast???) Disgusting and waitress saying that's how it is??? tight slots, overpaid for room, extra cost for balcony??? I used to visit about once every 6 weeks...quit coming last year because of loss of fun slots, tighter slots,and constant reservation/room issues...tried again...even worse, at least the food was good before. I've never had to fix drains in hotel, but glad we could easily before I could even get staff to answer phone. It makes me sad, we used to really love visiting.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Randomgirl_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this reviewResponded October 26, 2017

Dear Randomgirl_123,

Thank you for taking the time to provide us with valuable feedback on your recent stay with us. We regret that we were not able to provide you with the quality of service you deserve. Your feedback helps us to improve our training processes, and we very much hope to welcome you back in the future.

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Reviewed October 8, 2017

The hotel accommodations are great. The rooms are very clean and the personnel are very helpful and accommodating. The eating places are all super, there are at least four restaurants to eat. The prices are reasonable. You must stop and enjoy!

Room Tip: I stay at Buffalo Thunder several times a year and my experience is that most room are quiet and very comfortable.
  • Stayed: October 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
7  Thank Andres G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this reviewResponded October 11, 2017

Andres, So glad you enjoyed your stay at Buffalo Thunder, look forward to your return visit.

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Reviewed October 8, 2017

We were assigned a room of our liking. Was clean and a quiet area. Decor pretty. Beautiful view. Beds very comfortable. Thanks for internet/business office.Such a pretty setting for this hotel. Casino adjoining hotel. We will be back to stay when area again.

Room Tip: Ask for room that doesn't allow pets. Allergic....
  • Stayed: October 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
6  Thank jimmiec235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this reviewResponded October 10, 2017

We appreciate your comments and look forward to welcoming you back

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Reviewed October 7, 2017

Thanks so much for the clean rooms and hospitality. Every staff person was extremely welcoming and the room service (food) was amazing. Any questions on our bill were explained and we would come back for sure!

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
5  Thank CAtrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this reviewResponded October 9, 2017

We look forward to welcoming you back to Buffalo Thunder.
Thank you for your kind comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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