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“Very Nice!” 5 of 5 stars
Review of Hilton Santa Fe Buffalo Thunder

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Hilton Santa Fe Buffalo Thunder
Ranked #20 of 61 Hotels in Santa Fe
Certificate of Excellence
Amarillo, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Nice!”
5 of 5 stars Reviewed July 26, 2014

Overall very good experience. First stop on our vacation. Rooms were very nice and comfortable, with a balcony. Close to the elevator, but was still a long walk to the lobby. Wife leisured in the pool area, while I went to the casino. Very impressed with the design work of the building. Buffet had a good variety of food. Turquoise Bar and Grill was okay for getting a drink, not so desirable if ordering from the grill. Waited a long time for food to come out, when it finally arrived it was cold. Deli was good for getting sandwich or pizza. Casino area was nice and clean. Wife enjoyed the pool with a bar. Nice place for a weekend get-away.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank dannyb426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,747 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cambridge, Massachusetts
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 26, 2014

I stayed at this property for a couple of nights. The rooms were nicely decorated and clean.
I did not find that the hotel staff was especially polite. The service did not compare to the sister property up on the hill.

We were not informed of the on sight entertainment.
I also had the same problem as the other reviewers in that the internet service was spotty in my room. It was bizarre given that I did not have the same problem on the hill.

The hotel is a little too far from town.

Room Tip: Upper floor in wing 1.
See more room tips
  • Stayed July 2014, traveled with family
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank QueenMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, July 27, 2014
Dear QueenMemphis,
Thank you for taking the time to share comments on your recent stay at Hilton Santa Fe Buffalo Thunder. I was pleased to read that you found our rooms nicely decorated and clean, however disappointed that our internet service did not meet your needs. I understand how frustrating this can be and we are currently looking at solutions to overcome the poor connectivity that you have mentioned. I was also happy to hear that you enjoyed the service at our sister property, the Homewood Suites.
Thank you again for taking the time to comment.
Sincerely

Hal Leonard
General Manager
(505) 819-2000
hal.leonard@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 25, 2014 via mobile

The Hilton Buffalo Thunder resort and casino is a very large facility, conveniently located just outside Santa Fe.

The rooms are comfortable and clean. Room service is prompt and a number of restaurants are available on the property.

We stayed for two nights, played some golf, are dinner at the resort and visited the spa and pool.

The concierge desk was very helpful setting up our golf and offering suggestions and organizing activities on our behalf.
We did not have a chance visit the on site casino or live music - but we understand from other guests that these two activities were excellent fun!

Our only issue - even as a gold Hilton Honors member was enabling the Wifi. The HHonors signal just would not stay connected to any of our multiple devices - frustrating indeed.

That aside - this is a great facility for families and large groups!

Stayed July 2014
Helpful?
Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal L, General Manager at Hilton Santa Fe Buffalo Thunder, responded to this review, July 27, 2014
Dear JP,
Thank you for taking the time to share your comments regarding your recent stay at Hilton Santa Fe Buffalo Thunder. I was pleased to read that you found our rooms comfortable and clean, Room Service prompt and the Concierge staff helpful during your stay. I'm sorry that the poor Wi-Fi during your stay had such a negative effect on your visit and can assure you that we are always looking for better ways to improve connectivity to multiple devices. We would like to see your overall rating improve from a 3 to a 5, so your comments will help us to work on these shortcomings.
Thank you again for your review!
All the Best

Hal Leonard
(505) 819-2000
hal.leonard@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bosque famrs nm, United States
1 review
4 of 5 stars Reviewed July 25, 2014

the golfing experience was very much fun, great well kept course with beautiful views The casino is smoky with a stale smell The room are clean and current, however we could hear the people as they were passing in the hall at night

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 23, 2014 via mobile

This beautiful hotel provides a high end feel. But the smaller amenities will cost you ie., a bottle of water and wifi. The snack tray provided in the room is tempting but a bag of M&M's will cost you $3.00! At least the coffee was free!

Stayed July 2014, traveled with friends
Helpful?
2 Thank Glorya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
152 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed July 22, 2014

We've been here several times and find it relaxing as you don't need to leave the premises. Room wifi is very slow. There's everything here but an accessible lift for either of the two pools. We asked when we checked in to make sure the indoor pool lift would be operable in the morning. It wasn't! Lots of excuses. "The kids break them." Really! The lifts are there for handicapped accessibility. Often swimming is an important exercise. Come on Hilton.

Room Tip: The hotel is large and rooms are often a good distance from the elevator. A manual wheelchair is dif...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
3 Thank ScrappyTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 22, 2014

I try to stay here whenever I'm in Santa Fe, N M. It's a great resort. They used to offer great rates but now, they check your players card. Hey I'm in Chicago so I'm not there to play .
So they are not offering great rates unless you're a gambler. Which I think isn't a smart idea
They really should go back to offering great rates just to bring people there. They will always make money from the restraunts and bars and the gambling there
Why not offer us return customers good rates ??
I may never stay there again sadly, even though I like this resort , and I will be out in that area in 3 weeks
Sincerely
A former customer
Mrgoldfinger2100@aol.com

  • Stayed August 2013, traveled on business
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank GeorgePol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Santa Fe Buffalo Thunder

Property: Hilton Santa Fe Buffalo Thunder
Address: 20 Buffalo Thunder Trail, Santa Fe, NM 87506
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Fe
#8 Luxury Hotel in Santa Fe
#11 Business Hotel in Santa Fe
#20 Family Hotel in Santa Fe
#24 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Santa Fe Buffalo Thunder 4*
Reservation Options:
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Also Known As:
Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
Hilton Santa Fe Hotel
Santa Fe Hilton

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